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Events calendar

S M T W T F S
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Webinar 2 p.m.

CCMA Sponsor Webinar - Noble Systems - The Benefits of a Flexible Contact Centre

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Webinar 2 p.m.

CCMA Sponsor Webinar - Microsoft - Stay Safe, Stay Well, Stay Connected, and Keep Learning

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Interactive Webinar 10 a.m. - 12 noon

CCMA Employee Engagement Workshop

18

Webinar 11 a.m.

CCMA Ask the Expert - Brian Farrelly - The Future of Work

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Webinar 11 a.m.

CCMA Keynote Address 2020 - Ken Hughes - THE JOY OF CX: Why Your Customer Experience is Everything

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Upcoming events

07th October, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - PwC - Engaging Employees in the ‘New Normal’

09th October, 2020

Webinar 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - KantanMT - Putting Your Customer First, Can AI Help? A discussion.

14th October, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - What are the best Channels for Customer Service during the Covid-19 Pandemic?

16th October, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Jennifer McCartney PayPal - Talking About Mental Health in the Workplace

20th November, 2020

Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

10th February, 2021

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

18th February, 2021

Cork

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

Past events

16th June, 2020

Webinar 11 a.m.

CCMA Community Chat - Fiona Buckley - Authentic Leadership to create true Followership

CCMA Member Forum

CCMA Community Chat - Fiona Buckley - Authentic Leadership to create true Followership

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12th June, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Ask the Expert - Chris Paul - CEO Avantcard

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Chris Paul - CEO Avantcard

View Webinar & Presentation

10th June, 2020

Webinar 2 p.m.

CCMA Sponsor Webinar - BT - The Autonomous Customer 2020: Consumer Trends Shaping The Future Of The Contact Centre.

CCMA Sponsor Event

CCMA Sponsor Webinar - BT - The Autonomous Customer 2020: Consumer Trends Shaping The Future Of The Contact Centre.

View Webinar & Presentation

09th June, 2020

Webinar 11 a.m.

CCMA Community Chat - Lean Approaches To Increasing the Value of your CX Operation - Michelle Nolan

CCMA Member Forum

CCMA Community Chat - Lean Approaches To Increasing the Value of your CX Operation - Michelle Nolan

View Webinar & Presentation

05th June, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Ask the Expert - Kim Robertson - Work Force Planning in the “New Normal”

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Kim Robertson - Work Force Planning in the “New Normal”

View Webinar & Presentation

03rd June, 2020

Webinar 2 p.m.

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

CCMA Sponsor Event

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

View Webinar & Presentation