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Events calendar

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1

Webinar 12 noon

CCMA Member Survey 2023 - Launch of Members Report

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Killashee House Hotel, Naas, Co. Kildare, W91 DC98.

CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.

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RelateCare, Unit 10/11, IDA, Cork Road, Waterford, X91 F720.

CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm

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Webinar 2 p.m.

CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.

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21

Wellesley Room, Ground Floor, Merrion Hotel, Dublin.

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

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Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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Upcoming events

27th September, 2023

Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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05th October, 2023

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

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Book now

12th October, 2023

New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

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Book now

19th October, 2023

Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2.

CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

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Book now

17th November, 2023

RDS, Ballsbridge, Dublin 4.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

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Book now

Past events

22nd March, 2023

Webinar 11 a.m.

CCMA Community Chat Webinar -    How to develop your Emotional Intelligence -  Alison Creed The Coaching Creed

CCMA Member Forum

CCMA Community Chat Webinar -    How to develop your Emotional Intelligence -  Alison Creed The Coaching Creed

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15th March, 2023

Webinar 11 a.m.

Sponsor Webinar - MaxContact - How to reduce costs in your contact centre without compromising experience

CCMA Sponsor Event

Sponsor Webinar - MaxContact - How to reduce costs in your contact centre without compromising experience

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10th March, 2023

Webinar 11 a.m.

CCMA Sponsor Webinar - Poly HP - Women In Leadership: Cracking the Code

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly HP - Women In Leadership: Cracking the Code

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08th March, 2023

CarTrawler, Classon House, Dundrum Business Park, Dundrum, Dublin D14 KX83.

CCMA Members Forum - CarTrawler - Levelling up an Award-Winning Contact Centre

CCMA Member Forum

CCMA Members Forum - CarTrawler - Levelling up an Award-Winning Contact Centre

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02nd March, 2023

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Workair and Uniphore - The Future of the AI-Powered Contact Centre Starts Now

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair and Uniphore - The Future of the AI-Powered Contact Centre Starts Now

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23rd February, 2023

CCMA Ireland Ltd. AGM, Dell Technologies, Cherrywood, Dublin.

CCMA Ireland Ltd - Annual General Meeting 2023 - Dublin

CCMA Member Forum

CCMA Ireland Ltd - Annual General Meeting 2023 - Dublin

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