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Events calendar

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Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Workair and Uniphore - The Future of the AI-Powered Contact Centre Starts Now

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CarTrawler, Classon House, Dundrum Business Park, Dundrum, Dublin D14 KX83.

CCMA Members Forum - CarTrawler - Levelling up an Award-Winning Contact Centre

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Webinar 11 a.m.

CCMA Sponsor Webinar - Poly HP - Women In Leadership: Cracking the Code

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Webinar 11 a.m.

Sponsor Webinar - MaxContact - How to reduce costs in your contact centre without compromising experience

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Webinar 11 a.m.

CCMA Community Chat Webinar -    How to develop your Emotional Intelligence -  Alison Creed The Coaching Creed

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Webinar 11 a.m.

Sponsor Webinar - Workair & 8x8 - Conversational AI: How self-service environments can optimise customer engagement, drive efficiency & deliver exceptional CX

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Upcoming events

29th March, 2023

Webinar 11 a.m.

CCMA Sponsor Event

Sponsor Webinar - Workair & 8x8 - Conversational AI: How self-service environments can optimise customer engagement, drive efficiency & deliver exceptional CX

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19th April, 2023

Dublin

CCMA Workshop

CCMA In Person Workshop - Team Engagement and Motivation - The Coaching Creed

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20th April, 2023

BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture

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26th April, 2023

PayPal, Ballycoolin Business Park, Blanchardstown, Dublin 15.

CCMA Member Forum

CCMA Members Forum - PayPal - Save the Date

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25th May, 2023

Aviva Stadium Dublin

CCMA Member Forum

CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement

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Past events

29th September, 2022

The Ivy, 13 -17 Dawson Street, Dublin.

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

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22nd September, 2022

Webinar 2 p.m.

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

CCMA Member Forum

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

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21st September, 2022

Webinar 2 p.m.

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

CCMA Sponsor Event

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

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14th September, 2022

Webinar 2 p.m.

CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond

CCMA Sponsor Event

CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond

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11th August, 2022

Webinar 12 noon

CCMA Member Survey 2022 - Results Presentation

CCMA Member Forum

CCMA Member Survey 2022 - Results Presentation

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05th July, 2022

Webinar 2 p.m.

CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call

View Recording