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Events calendar

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Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Members Workshop - Career Planning for Ambitious Leaders

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Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

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Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Webinar 2.00 p.m.

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

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Upcoming events

09th October, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Sponsor Event, CCMA Member Forum

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

09th October, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

14th October, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Forum

CCMA Members Workshop - Career Planning for Ambitious Leaders

15th October, 2025

Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

16th October, 2025

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

23rd October, 2025

Webinar 2.00 p.m.

CCMA Sponsor Event

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

06th November, 2025

The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.

CCMA Sponsor Event

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland

Past events

10th April, 2025

Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

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09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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08th April, 2025

DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94.

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

CCMA Sponsor Event

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

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02nd April, 2025

Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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27th March, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

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25th March, 2025

Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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