Events | CCMA

Events calendar

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28	29	30	1	2 Accenture, The Dock, 7 Hanover Quay, Dublin D02 . CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience	3	4
5	6	7	8	9 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Sponsor Event - Genesys Copilot in action - the eir case study	10	11
12	13	14 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Members Workshop - Career Planning for Ambitious Leaders	15 Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI. CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action	16 Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68. CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner	17	18
19	20	21	22	23 Webinar 2.00 p.m. Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement	24	25
26	27	28	29	30	31	1

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29	30	31	1	2	3	4
5	6	7	8	9	10 Webinar 12.00 p.m. CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting	11
12	13	14	15	16	17	18
19	20	21	22	23 Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81. CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre	24	25
26	27	28	29	30	31	1

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2	3	4	5 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA Members Forum - Building a Successful Inside Sales Organisation	6	7	8
9	10	11	12 Webinar 3 p.m. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 3 p.m. CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.	13 Lawlors Hotel, Naas, Co. Kildare. CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience	14 Webinar 2.00 p.m. CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models	15
16	17	18	19	20	21	22
23	24	25	26	27 Radisson Blu Royal Hotel, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Tata Communications - Harnessing AI and CX Automation for the Contact Centre of Tomorrow	28	1

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9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation	28	29
30	31	1	2	3	4	5

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30	31	1	2 Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H. CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management	3	4	5
6	7	8 DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94. Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session	9 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.	10 Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43. CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30 Webinar 10 a.m. - 12 noon Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.	1	2	3

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27	28	29	30	1 Webinar 11 a.m. Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI	2	3
4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!	10
11	12	13	14 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator	15 On Line 4.30 p.m. Northern Trust, On Line 4.30 p.m. CCMA Annual General Meeting 2025 Northern Trust, CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland	16	17
18	19	20	21	22 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025	23	24
25	26	27	28	29	30	31

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6	7 Webinar 12 noon CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries	8	9 Webinar 3 p.m. Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers	10 Webinar 10.00 a.m. - 11.00 a.m. CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action	11	12
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20	21	22	23	24	25	26
27	28	29	30 Webinar 4.00 p.m. CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.	31	1	2

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27	28	29	30	31	1	2
3	4	5	6	7	8	9
10	11	12	13 Webinar 2.00 p.m. CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story	14	15	16
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31	1	2	3 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience	4	5	6
7	8	9	10 Webinar 12 noon CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights	11	12	13
14	15	16	17	18	19 Webinar 12 noon CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting	20
21	22	23	24	25 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Members Workshop - Elevate Your Impact with Your Personal Brand	26 Webinar 2.00 p.m. CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting	27
28	29	30	1	2	3	4

S	M	T	W	T	F	S
28	29	30	1	2 Accenture, The Dock, 7 Hanover Quay, Dublin D02 . CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience	3	4
5	6	7	8	9 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Sponsor Event - Genesys Copilot in action - the eir case study	10	11
12	13	14 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Members Workshop - Career Planning for Ambitious Leaders	15 Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI. CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action	16 Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68. CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner	17	18
19	20	21	22	23 Webinar 2.00 p.m. Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement	24	25
26	27	28	29	30	31	1

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26	27	28	29	30	31	1
2	3	4	5	6 The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin. CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21 The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland. CCMA Irish Customer Contact & Shared Services Awards 2025	22
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14	15	16	17 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities	18	19	20
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Upcoming events

CCMA Sponsor Event, CCMA Member Forum

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

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CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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CCMA Member Forum

CCMA Members Workshop - Career Planning for Ambitious Leaders

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CCMA Sponsor Event

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

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CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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CCMA Sponsor Event

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

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CCMA Sponsor Event

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland

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Past events

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

CCMA Sponsor Event

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform