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Events calendar

S M T W T F S
27
28
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30
1

Webinar 11 a.m.

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

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3
4
5
6
7
8
9

Webinar 12 noon

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

10
11
12
13
14

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

16
17
18
19
20
21
22

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

23
24
25
26
27
28
29
30
31

Upcoming events

09th May, 2025

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

14th May, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

15th May, 2025

Northern Trust,

CCMA Member Forum

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

15th May, 2025

On Line 4.30 p.m.

CCMA Member Forum

CCMA Annual General Meeting 2025

22nd May, 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

23rd January, 2025

Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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10th January, 2025

Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

CCMA Member Forum

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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10th December, 2024

Webinar 3 p.m.

CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World

CCMA Sponsor Event

CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World

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26th November, 2024

DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94.

Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success

CCMA Sponsor Event

Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success

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22nd November, 2024

Hall 4, RDS, Ballsbridge, Dublin.

CCMA Irish Customer Contact & Shared Services Awards 2024

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2024

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21st November, 2024

Webinar 12 Noon

CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

CCMA Sponsor Event

CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

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