Upcoming events
29th March, 2023
Webinar 11 a.m.
CCMA Sponsor Event
Sponsor Webinar - Workair & 8x8 - Conversational AI: How self-service environments can optimise customer engagement, drive efficiency & deliver exceptional CX
Past events
29th September, 2022
The Ivy, 13 -17 Dawson Street, Dublin.

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT
Read More22nd September, 2022
Webinar 2 p.m.

CCMA Member Forum
CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning
View Webinar21st September, 2022
Webinar 2 p.m.

CCMA Sponsor Event
Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen
Access Webinar Recording14th September, 2022
Webinar 2 p.m.

CCMA Sponsor Event
CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond
Read More11th August, 2022
Webinar 12 noon

CCMA Member Forum
CCMA Member Survey 2022 - Results Presentation
Read More05th July, 2022
Webinar 2 p.m.

CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call
View Recording