Events | CCMA

Events calendar

S	M	T	W	T	F	S
29	30	31	1	2 Webinar CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.	3 Webinar CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.	4
5	6	7 Webinar 11 a.m. CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.	8 Webinar 2 p.m. CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy	9 Webinar 11 a.m. CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.	10	11
12	13	14 Webinar 11 a.m. CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting	15 Webinar 2 p.m. CCMA Sponsor Webinar - ServisBOT - Spin up a Bot in 48 hrs to Deflect Calls and Automate Responses: The AA Story	16	17 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Mark Cullen, Customer Experience Specialist, Zill.	18
19	20	21 Webinar 11 a.m. CCMA Community Chat - Webinar - Supporting the mental health of your team during Covid 19 and planning for a phased return to the workplace	22 Webinar 2 p.m. CCMA Sponsor Webinar - Poly - Making Remote Work - lessons learnt from a decade of Smarter working at Poly	23	24 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal	25
26	27	28 Webinar 11 a.m. CCMA Community Chat - Webinar - Rethinking the Office - Physical & Virtual - Alison Creed The Coaching Creed	29 Webinar 2 p.m. CCMA Sponsor Webinar - Vhi Healthcare - Looking After You During Covid 19 - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi	30	1	2

Upcoming events

CCMA Sponsor Event

CCMA Sponsor Webinar - PwC - Engaging Employees in the ‘New Normal’

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CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - What are the best Channels for Customer Service during the Covid-19 Pandemic?

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CCMA Ask the Expert - Jennifer McCartney PayPal - Talking About Mental Health in the Workplace

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

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CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

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Past events

CCMA Member Forum

CCMA Community Chat - Fiona Buckley - Authentic Leadership to create true Followership

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CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Chris Paul - CEO Avantcard

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CCMA Sponsor Event

CCMA Sponsor Webinar - BT - The Autonomous Customer 2020: Consumer Trends Shaping The Future Of The Contact Centre.

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CCMA Member Forum

CCMA Community Chat - Lean Approaches To Increasing the Value of your CX Operation - Michelle Nolan

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CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Kim Robertson - Work Force Planning in the “New Normal”

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CCMA Sponsor Event

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

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9
Webinar 2 p.m.

CCMA Sponsor Webinar - Noble Systems - The Benefits of a Flexible Contact Centre

16
Webinar 2 p.m.

CCMA Sponsor Webinar - Microsoft - Stay Safe, Stay Well, Stay Connected, and Keep Learning

17
Interactive Webinar 10 a.m. - 12 noon

CCMA Employee Engagement Workshop

18
Webinar 11 a.m.

CCMA Ask the Expert - Brian Farrelly - The Future of Work

30
Webinar 11 a.m.

CCMA Keynote Address 2020 - Ken Hughes - THE JOY OF CX: Why Your Customer Experience is Everything