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Events calendar

S M T W T F S
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1

Webinar 11 a.m.

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

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5
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9

Webinar 12 noon

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

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12
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14

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

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22

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

23
24
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27
28

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - How We Can Support Our LGTBQI+ Communities

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31

Upcoming events

14th May, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

15th May, 2025

Northern Trust,

CCMA Member Forum

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

15th May, 2025

On Line 4.30 p.m.

CCMA Member Forum

CCMA Annual General Meeting 2025

22nd May, 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

28th May, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGTBQI+ Communities

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

09th November, 2023

Indeed, 80 Sir John Rogerson's Quay, Dublin Docklands, Dublin, D02 HE36.

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers

CCMA Member Forum

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers

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19th October, 2023

Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2.

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

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12th October, 2023

New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

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05th October, 2023

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

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27th September, 2023

Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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21st September, 2023

Wellesley Room, Ground Floor, Merrion Hotel, Dublin.

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

CCMA Sponsor Event

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

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