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Events calendar

S M T W T F S
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30
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7

Webinar 12 noon

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

8
9

Webinar 3 p.m.

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

10

Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

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23

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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2

Upcoming events

07th July, 2025

Webinar 12 noon

CCMA Member Forum

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

09th July, 2025

Webinar 3 p.m.

CCMA Sponsor Event

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

10th July, 2025

Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

23rd July, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

03rd September, 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

09th November, 2023

Indeed, 80 Sir John Rogerson's Quay, Dublin Docklands, Dublin, D02 HE36.

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers

CCMA Member Forum

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers

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19th October, 2023

Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2.

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

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12th October, 2023

New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

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05th October, 2023

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

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27th September, 2023

Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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21st September, 2023

Wellesley Room, Ground Floor, Merrion Hotel, Dublin.

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

CCMA Sponsor Event

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

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