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Events calendar

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Castletroy Hotel, Limerick.

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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Upcoming events

05th March, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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11th March, 2026

Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Proving Customer Outcomes in a World of AI, Risk and Regulation.

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19th March, 2026

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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15th April, 2026

Yuno Energy Group, Paramount Court, Corrig Road, Sandyford, D18 R9C7.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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17th June, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Past events

29th February, 2024

CCMA AGM Webinar 4.30 p.m.

CCMA Ireland CLG - Annual General Meeting 2024

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

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29th February, 2024

9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

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23rd February, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

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15th February, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

CCMA Sponsor Event

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

View Webinar Recording

09th February, 2024

Webinar 12 noon

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

CCMA Sponsor Event

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

View Webinar Recording

01st February, 2024

Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV.

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

CCMA Member Forum

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

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