shape
shape

Events calendar

S M T W T F S
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14

Webinar 2 p.m.

CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

15

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

16
17
18
19
20
21
22
23
24
25
26
27
28

Webinar 2 p.m.

CCMA Launch of Members Benchmarking Report 2021

29
30
31

Upcoming events

28th July, 2021

Webinar 2 p.m.

CCMA Member Forum

CCMA Launch of Members Benchmarking Report 2021

29th September, 2021

Kildare

CCMA Annual Conference CX 2021 - Webinar

24th November, 2021

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

08th December, 2021

Cork

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

15th December, 2021

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

Past events

15th June, 2021

Webinar

CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

Read More

02nd June, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - Life & Work Beyond 2020: The Change Makers

CCMA Sponsor Event

CCMA Sponsor Webinar - Avaya - Life & Work Beyond 2020: The Change Makers

Read More

28th May, 2021

Webinar 11 a.m.

CCMA Members Forum – New Ireland Assurance – Thriving Through Change

CCMA Member Forum

CCMA Members Forum – New Ireland Assurance – Thriving Through Change

Download Presentation

19th May, 2021

Webinar 11 a.m.

CCMA Sponsor Event - IT Solutions - Operational Excellence Training for Chat & Messaging Agents - 19th May 2021

CCMA Sponsor Event

CCMA Sponsor Event - IT Solutions - Operational Excellence Training for Chat & Messaging Agents - 19th May 2021

Download Presentation

14th May, 2021

Webinar 11 a.m.

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

CCMA Member Forum

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

Read More

12th May, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

View Webinar