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Events calendar

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.

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AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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Upcoming events

20th March, 2026

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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26th March, 2026

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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Book now

15th April, 2026

Yuno Energy Group, Corrig Court, Corrig Rd, Sandyford Business Park, Dublin 18, D18 WV79.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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23rd April, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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17th June, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Past events

14th January, 2026

The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.

CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World

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09th January, 2026

Webinar 12 noon

CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!

CCMA Member Forum

CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!

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18th December, 2025

Webinar 4 p.m.

CCMA Sponsor Webinar - Zoom - Scaling to $5bn with AI: the SharkNinja Story

CCMA Sponsor Event

CCMA Sponsor Webinar - Zoom - Scaling to $5bn with AI: the SharkNinja Story

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03rd December, 2025

Bank of Ireland, Whitestown, Tallaght, Dublin 24.

CCMA Members Forum - Bank of Ireland - Human Values in Practice – Navigating Change, Protecting Customers.

CCMA Member Forum

CCMA Members Forum - Bank of Ireland - Human Values in Practice – Navigating Change, Protecting Customers.

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25th November, 2025

Webinar 11 a.m.

CCMA Sponsor Webinar - NiCE - Empowering CX: Turning Knowledge into Revenue with AI.

CCMA Sponsor Event

CCMA Sponsor Webinar - NiCE - Empowering CX: Turning Knowledge into Revenue with AI.

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21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

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