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Events calendar

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Webinar 12 noon

CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!

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The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.

CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World

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Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9.

CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities

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Webinar 12 noon

CCMA Webinar - Clearing The Backlog - How AI Can Help!

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Upcoming events

30th January, 2026

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Clearing The Backlog - How AI Can Help!

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12th February, 2026

Castletroy Hotel, Limerick.

CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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Book now

19th February, 2026

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Member Forum

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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18th March, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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26th March, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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27th November, 2026

CCMA Irish Customer Contact & Shared Services Awards 2026


Past events

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

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19th November, 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Briefing - ABP Consultancy & IBM - Governance and Trustworthy AI – The Foundation for a Successful AI Business Strategy

CCMA Sponsor Event

CCMA Sponsor Briefing - ABP Consultancy & IBM - Governance and Trustworthy AI – The Foundation for a Successful AI Business Strategy

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07th November, 2025

Webinar 12 noon

CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations

CCMA Sponsor Event

CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations

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06th November, 2025

The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland

CCMA Sponsor Event

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland

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30th October, 2025

Webinar 3 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - 8x8 - The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform.

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23rd October, 2025

Webinar 2.00 p.m.

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

CCMA Sponsor Event

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

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