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Events calendar

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Webinar 2 p.m.

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

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On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

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Webinar 11 a.m.

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

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On Line Workshop 9.30 a.m. - 11.30 a.m.

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

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On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

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Upcoming events

19th October, 2021

On Line Workshop 9.30 a.m. - 11.30 a.m.

CCMA Workshop

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

20th October, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

04th November, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 2 - W5 - Customer Centric Design

19th November, 2021

Webinar 11 a.m. - 12 noon

CCMA Workshop

CCMA Lunch & Learn Series - How to present with clarity, conviction and impact in a virtual world - Presented by Barbara Moynihan - On Your Feet

25th November, 2021

Aviva Stadium Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2021

02nd December, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 3 - W5 - Mobilising CX - Making Things Happen

23rd March, 2022

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Past events

21st September, 2021

Webinar 6 p.m.

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

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17th September, 2021

Webinar 11 a.m.

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

CCMA Member Forum

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

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15th September, 2021

Webinar 2 p.m.

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

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14th September, 2021

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

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08th September, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

CCMA Sponsor Event

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

View Webinar

28th July, 2021

Webinar 2 p.m.

CCMA Launch of Members Benchmarking Report 2021

CCMA Member Forum

CCMA Launch of Members Benchmarking Report 2021

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