shape
shape

Events calendar

S M T W T F S
30
31
1
2
3
4
5
6
7
8
9

Webinar 2 p.m.

CCMA Sponsor Webinar - Noble Systems - The Benefits of a Flexible Contact Centre

10
11
12
13
14
15
16

Webinar 2 p.m.

CCMA Sponsor Webinar - Microsoft - Stay Safe, Stay Well, Stay Connected, and Keep Learning

17

Interactive Webinar 10 a.m. - 12 noon

CCMA Employee Engagement Workshop

18

Webinar 11 a.m.

CCMA Ask the Expert - Brian Farrelly - The Future of Work

19
20
21
22
23
24
25
26
27
28
29
30

Webinar 11 a.m.

CCMA Keynote Address 2020 - Ken Hughes - THE JOY OF CX: Why Your Customer Experience is Everything

1
2
3

Upcoming events

30th September, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Keynote Address 2020 - Ken Hughes - THE JOY OF CX: Why Your Customer Experience is Everything

07th October, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - PwC - Engaging Employees in the ‘New Normal’

14th October, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - What are the best Channels for Customer Service during the Covid-19 Pandemic?

20th November, 2020

Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

10th February, 2021

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

18th February, 2021

Cork

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

24th February, 2021

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

Past events

07th August, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Ask the Expert - Leading your Virtual Team - Staff Engagement - Alison Creed The Coaching Creed

View Webinar & Presentation

31st July, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Ask the Expert – Sun Life Service Desk – Intelligent Swarming the next step in CX Delivery

View Webinar & Presentation

29th July, 2020

Webinar 2 p.m.

CCMA Sponsor Webinar - Welltel - What Will Your Contact Centre Be Like Post Lockdown?

CCMA Sponsor Event

CCMA Sponsor Webinar - Welltel - What Will Your Contact Centre Be Like Post Lockdown?

Read More

24th July, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Cormac Murphy Ennovate Consulting - Enhancing WFH Coaching Practices

CCMA Member Forum

CCMA Ask the Expert - Cormac Murphy Ennovate Consulting - Enhancing WFH Coaching Practices

View Webinar & Presentation

17th July, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?

CCMA Member Forum

CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?

View Webinar & Presentation

10th July, 2020

Webinar 11 a.m.

CCMA Member Benchmarking & Covid 19 Study - Presentation of Results Webinar

CCMA Member Forum

CCMA Member Benchmarking & Covid 19 Study - Presentation of Results Webinar

View Webinar & Presentation