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Events calendar

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Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Members Workshop - Career Planning for Ambitious Leaders

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Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

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Webinar 2.00 p.m.

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

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Upcoming events

14th October, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Forum

CCMA Members Workshop - Career Planning for Ambitious Leaders

15th October, 2025

Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

23rd October, 2025

Webinar 2.00 p.m.

CCMA Sponsor Event

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

06th November, 2025

The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.

CCMA Sponsor Event

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

04th December, 2025

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

17th December, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

Past events

10th September, 2025

Webinar 12 noon

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

CCMA Sponsor Event

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

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03rd September, 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

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13th August, 2025

Webinar 2.00 p.m.

CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story

CCMA Sponsor Event

CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story

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30th July, 2025

Webinar 4.00 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.

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10th July, 2025

Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

CCMA Sponsor Event

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

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09th July, 2025

Webinar 3 p.m.

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

CCMA Sponsor Event

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

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