shape
shape

Events calendar

S M T W T F S
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

16
17

Webinar 12 noon

CCMA Webinar - Best Practices in Performance & Quality Management

18
19
20
21
22
23

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

24

Webinar 11 a.m.

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

25
26
27
28

Webinar 2.00 p.m.

CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI

29

Webinar 11 a.m.

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

30
1
2

Upcoming events

06th May, 2026

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.

Read More Book now

06th May, 2026

Webinar 9 a.m. to 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX.

Read More
Book now

13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

Read More
Book now

14th May, 2026

Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

Read More
Book now

21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

Read More
Book now

28th May, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

Read More
Book now

18th June, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

Read More
Book now

Past events

26th March, 2026

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

Read More

20th March, 2026

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

Read More

11th March, 2026

Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.

Read More

05th March, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

Read More

19th February, 2026

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

CCMA Member Forum

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

View Presentation

12th February, 2026

Castletroy Hotel, Limerick.

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

Read More