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Events calendar

S M T W T F S
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1

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

2

On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 3 - W5 - Mobilising CX - Making Things Happen

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7

On Line Workshop 11.00 a.m. - 12.30 p.m.

CCMA Sponsor Workshop - Sensée - How to Build a Strong Team Culture in a Hybrid Environment

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1

Upcoming events

07th December, 2021

On Line Workshop 11.00 a.m. - 12.30 p.m.

CCMA Sponsor Event

CCMA Sponsor Workshop - Sensée - How to Build a Strong Team Culture in a Hybrid Environment

23rd March, 2022

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

25th May, 2022

Kildare

CCMA Annual Conference CX 2021 - Webinar

31st October, 2022

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

08th December, 2022

Cork

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

Past events

19th October, 2021

On Line Workshop 9.30 a.m. - 11.30 a.m.

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

CCMA Workshop

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

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15th October, 2021

Webinar 11 a.m.

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal  - Driving your Outsourcer’s Performance & Engagement

CCMA Member Forum

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

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07th October, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

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06th October, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

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30th September, 2021

Webinar 11 a.m.

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

CCMA Member Forum

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

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29th September, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

CCMA Workshop

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

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