Upcoming events
21st November, 2025
The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.
CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2025
Past events
02nd April, 2025
Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.
CCMA Member Forum
CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management
Read More27th March, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
Read More25th March, 2025
Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform
Read More20th March, 2025
Radisson Blu, Golden Lane, Dublin.

CCMA Sponsor Event
Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence
Read More13th March, 2025
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop
CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.
Read More13th March, 2025
eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum
CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers
Read More