Upcoming events
26th September, 2025
Webinar 2.00 p.m.
CCMA Member Forum
CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting
Past events
14th May, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event
CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator
Read More09th May, 2025
Webinar 12 noon

CCMA Member Forum
CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!
Read More01st May, 2025
Webinar 11 a.m.

CCMA Sponsor Event
Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI
Read More30th April, 2025
Webinar 10 a.m. - 12 noon

CCMA Sponsor Event
Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.
Read More10th April, 2025
Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.
Read More09th April, 2025
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop
CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.
Read More