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Events calendar

S M T W T F S
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Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - Life & Work Beyond 2020: The Change Makers

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Webinar

CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

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Webinar

CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

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Webinar 2 p.m.

CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

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Webinar 2 p.m.

CCMA Sponsor Webinar - Talkdesk - Customer Service Agents; AI’s Greatest Strength

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Webinar 2 p.m.

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

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Upcoming events

21st June, 2021

Webinar 2 p.m.

CCMA Member Forum

CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

23rd June, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Talkdesk - Customer Service Agents; AI’s Greatest Strength

30th June, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

29th September, 2021

Kildare

CCMA Annual Conference CX 2021 - Webinar

20th October, 2021

Cork

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

27th October, 2021

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

27th October, 2021

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

Past events

09th February, 2021

Webinar 4 p.m.

Avaya - Serving the “Everything Customer” with the Power of CCaaS - Natalie Keightley Senior Director Global Solutions

CCMA Sponsor Event

Avaya - Serving the “Everything Customer” with the Power of CCaaS - Natalie Keightley Senior Director Global Solutions

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03rd February, 2021

Webinar 2 p.m.

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

CCMA Member Forum

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

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29th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

View Presentation Deck

27th January, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

CCMA Sponsor Event

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

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15th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

View Presentation Deck

16th December, 2020

Webinar 11 a.m.

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

CCMA Sponsor Event

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

View Webinar & Brochure