shape
shape

Events calendar

S M T W T F S
28
29
30
1
2

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

3
4
5
6
7
8
10
11
12
13
14

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Members Workshop - Career Planning for Ambitious Leaders

15

Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

16
17
18
19
20
21
22
23

Webinar 2.00 p.m.

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

24
25
26
27
28
29
30

Webinar 3 p.m.

CCMA Sponsor Webinar - 8x8 - The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform.

31
1

Upcoming events

30th October, 2025

Webinar 3 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - 8x8 - The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform.

06th November, 2025

The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.

CCMA Sponsor Event

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland

07th November, 2025

Webinar

CCMA Sponsor Event

CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

25th November, 2025

Webinar 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - NiCE - Empowering CX: Turning Knowledge into Revenue with AI.

04th December, 2025

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

17th December, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

Past events

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

Read More

08th April, 2025

DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94.

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

CCMA Sponsor Event

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

Read More

02nd April, 2025

Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

Read More

27th March, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

Read More

25th March, 2025

Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

Read More

20th March, 2025

Radisson Blu, Golden Lane, Dublin.

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

CCMA Sponsor Event

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

Read More