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Events calendar

S M T W T F S
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31
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2
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5
6
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8

Webinar 2 p.m.

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

9
10
11
12
13
14

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

15

Webinar 2 p.m.

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

16
17

Webinar 11 a.m.

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

18
19
20
21

Webinar 6 p.m.

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22

Webinar 2 p.m.

CCMA Sponsor Webinar - Expertivity Technologies - Launch of TU Dublin’s Level 7 Programme for Managers and Aspiring Managers in CX Organisations.

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26
27
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30

Webinar 11 a.m.

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

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Upcoming events

17th September, 2021

Webinar 11 a.m.

CCMA Member Forum

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

21st September, 2021

Webinar 6 p.m.

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22nd September, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Expertivity Technologies - Launch of TU Dublin’s Level 7 Programme for Managers and Aspiring Managers in CX Organisations.

29th September, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

29th September, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

30th September, 2021

Webinar 11 a.m.

CCMA Member Forum

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

07th October, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

Past events

19th March, 2021

Webinar 11 a.m.

CCMA Members Forum - More automation or more conversation or both? Cormac Murphy Ennovate Consulting

CCMA Member Forum

CCMA Members Forum - More automation or more conversation or both? Cormac Murphy Ennovate Consulting

View Webinar

10th March, 2021

Webinar 11 a.m.

CCMA Celebrating International Women’s Day 2021 - Choose to Challenge

CCMA Member Forum

CCMA Celebrating International Women’s Day 2021 - Choose to Challenge

View Webinar

05th March, 2021

Webinar 11 a.m.

CCMA Member Forum - AIB - Lessons Learned in Leadership

CCMA Member Forum

CCMA Member Forum - AIB - Lessons Learned in Leadership

View Webinar

26th February, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Team Coaching - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Team Coaching - Alison Creed - The Coaching Creed

View Presentation Deck

24th February, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - How Communications Platform as a Service (CPaaS) Enables the Future of Customer Experience

CCMA Member Forum

CCMA Sponsor Webinar - Avaya - How Communications Platform as a Service (CPaaS) Enables the Future of Customer Experience

View Webinar & White Paper

24th February, 2021

AGM 4.30 p.m.

CCMA Annual General Meeting Webinar

CCMA Member Forum

CCMA Annual General Meeting Webinar

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