shape
shape

Events calendar

S M T W T F S
27
28
29
30
1

Webinar 11 a.m.

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

2
3
4
5
6
7
8
9

Webinar 12 noon

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

10
11
12
13
14

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

16
17
18
19
20
21
22

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

23
24
25
26
27
28
29
30
31

Upcoming events

09th May, 2025

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

14th May, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

15th May, 2025

Northern Trust,

CCMA Member Forum

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

15th May, 2025

On Line 4.30 p.m.

CCMA Member Forum

CCMA Annual General Meeting 2025

22nd May, 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

20th November, 2024

Webinar 9.30 a.m. to 10.30 a.m.

CCMA Members Forum - Menopause at Work - Insights & Learnings

CCMA Member Forum

CCMA Members Forum - Menopause at Work - Insights & Learnings

Find Out More

14th November, 2024

Clayton Hotel, Burlington Road, Leeson Street Upper, Dublin 4.

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

Read More

24th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

CCMA Sponsor Event

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

Read More

17th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

Read More

15th October, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

CCMA Member Forum

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

Read More

10th October, 2024

The Convention Centre Dublin

CCMA Sponsor - AWS Cloud Day

CCMA Sponsor Event

CCMA Sponsor - AWS Cloud Day

Read More