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Sponsor Event - Oracle OpenWorld - London 16th-17th January |
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Dublin CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation? |
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CCMA Members Voice Workshop - Why Looking After Your Voice is Important. |
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Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity |
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CCMA Member Workshop Delivering Effective Frontline Coaching to Drive Results A One Day Workshop |
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CCMA Marking International Women’s Day - Balance for Better, Better the Balance Better the World |
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Cork CCMA Members Forum - Laya Healthcare Cork - Striving for Customer Service Excellence |
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Dublin CCMA Members Forum - New Ireland Assurance Helping People to make the difference |
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Waterford CCMA Members Forum - Sun Life Financial Agent led Modernisation of our IT Service Management tool ServiceNow |
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Limerick CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre |
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Kildare CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era. |
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Dublin CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman |
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Dublin CCMA Sponsor Event - Noble Systems - Using Gamification to Power Agent Engagement & Performance |
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Dublin CCMA Members Forum AIB Voice ID The next generation of Customer Authentication |
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Cork CCMA Members Forum - Voxpro Cork - Adapting to the Changing Needs of the Customer |
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Dublin CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service |
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Cork CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact |
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Upcoming events
28th November, 2019
Dublin
CCMA Sponsor Event
CCMA Sponsor Event - An introduction to how the Connex One solution can Increase Customer Satisfaction and Staff Retention.
Past events
16th January, 2019
CCMA Sponsor Event West - The Game Plan for Making Omnichannel Customer Service Work
Read More28th November, 2018
CCMA Sponsor Event - Oracle Customer Journey Mapping Workshop - Dublin.
Read More