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Events calendar

S M T W T F S
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Webinar 2 p.m.

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

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Webinar 11 a.m.

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

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Webinar 11 a.m.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

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Upcoming events

02nd April, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

03rd April, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

07th April, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

20th May, 2020

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

20th May, 2020

Dublin

CCMA Member Forum

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

20th May, 2020

Kildare

CCMA Annual Conference CX 2020

20th May, 2020

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Past events

30th May, 2019

Dublin

CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman

View Presentation

23rd May, 2019

Kildare

CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era.

View Presentation

09th May, 2019

Limerick

CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre

View Presentation

02nd May, 2019

CCMA Sponsor Event - Experience Avaya - Dublin

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11th April, 2019

Waterford

CCMA Sponsor Event

CCMA Members Forum - Sun Life Financial Agent led Modernisation of our IT Service Management tool ServiceNow

View Presentation

09th April, 2019

Dublin

CCMA Members Forum - New Ireland Assurance Helping People to make the difference

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