Events | CCMA

Events calendar

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7	8	9	10	11 Dean Hotel, 33 Harcourt Street, Dublin 2. Sponsor Event - Workair Series with 8x8 - Unlock Value and Delight Customers: Experience the Power of Self-Service AI Automation	12	13
14	15	16	17 Workhuman, Unit 18 Beckett Way, Park West Business Park, Dublin 12, D12 R297. CCMA Members Forum - Workhuman – Improving Customer Service Quality with CallMiner	18	19 Webinar 12 noon CCMA Sponsor Webinar - evcoms - AI Unleashed: Exploring the Future with Bots.	20
21	22	23	24	25 Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow	26	27
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7	8	9	10	11	12 Webinar 12 noon CCMA Webinar - How to Avoid the 5 most common mistakes in Contact Centre Operations in 2024 - Dara Kiernan KPI Consulting	13
14	15	16	17 Killashee House Hotel, Naas, Co. Kildare, W91 DC98. CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!	18	19	20
21	22	23	24	25	26 Webinar 12 noon CCMA Webinar – Leading your Team into 2024 - 5 Tips to run an effective Coaching Programme - Alison Creed - The Coaching Creed	27
28	29	30	31	1	2	3

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28	29	30	31	1 Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV. CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023	2	3
4	5	6	7	8	9 Webinar 12 noon Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts	10
11	12	13	14	15 Webinar 12 noon CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration	16	17
18	19	20	21	22	23 Webinar 12 noon CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)	24
25	26	27	28	29 CCMA AGM Webinar 4.30 p.m. 9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA AGM Webinar 4.30 p.m. CCMA Ireland CLG - Annual General Meeting 2024 9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?	1	2

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3	4	5	6 Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick. CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement	7 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 12 noon Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board. Webinar 12 noon Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation	8	9
10	11	12	13 The River Lee Hotel, Cork. CCMA Members Forum - Cork CX Showcase	14	15 One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521. CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.	16
17	18	19	20	21	22	23
24	25	26	27 Telus International, North Dock, Dublin 1, D01 X7H6. CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland	28	29	30
31	1	2	3	4	5	6

S	M	T	W	T	F	S
31	1	2	3	4	5	6
7	8	9	10	11 Dean Hotel, 33 Harcourt Street, Dublin 2. Sponsor Event - Workair Series with 8x8 - Unlock Value and Delight Customers: Experience the Power of Self-Service AI Automation	12	13
14	15	16	17 Workhuman, Unit 18 Beckett Way, Park West Business Park, Dublin 12, D12 R297. CCMA Members Forum - Workhuman – Improving Customer Service Quality with CallMiner	18	19 Webinar 12 noon CCMA Sponsor Webinar - evcoms - AI Unleashed: Exploring the Future with Bots.	20
21	22	23	24	25 Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow	26	27
28	29	30	1	2	3	4

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28	29	30	1	2 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - eir’s transformation journey	3	4
5	6	7	8 Google, Bolands Mill, Barrow Street, Dublin 4. CCMA Members Forum hosted by Google - Embracing Empathy for a better Customer Experience	9	10	11
12	13	14 Vodafone, 10 Mountainview, Leopardstown, Dublin 18. CCMA Sponsor Event - Genesys, TTEC Digital & Vodafone - Elevate Your CX: Fulfilling Promises Through Advanced Digital Solutions	15	16	17	18
19	20	21	22	23 Leopardstown Racecourse, Dublin 18, D18 C9V6. CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation	24	25
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2	3	4	5 ptsb, Corporate Centre, Carysfort Avenue, Blackrock, A94 R891. CCMA Members Forum - ptsb - Delivering on our CX Ambition	6	7	8
9	10	11	12	13	14	15
16	17	18	19 Accenture, The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32. CCMA Sponsor Event - Accenture - Understanding the Customer Imperative	20	21	22
23	24	25	26 Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6. CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.	27	28	29
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17	18	19	20	21	22 Hall 4, RDS, Ballsbridge, Dublin. CCMA Irish Customer Contact & Shared Services Awards 2024	23
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Upcoming events

CCMA Member Forum

CCMA Members Forum - eir’s transformation journey

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CCMA Member Forum

CCMA Members Forum hosted by Google - Embracing Empathy for a better Customer Experience

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CCMA Sponsor Event

CCMA Sponsor Event - Genesys, TTEC Digital & Vodafone - Elevate Your CX: Fulfilling Promises Through Advanced Digital Solutions

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CCMA Member Forum

CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation

More details to follow
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CCMA Member Forum

CCMA Members Forum - ptsb - Delivering on our CX Ambition

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CCMA Sponsor Event

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

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CCMA Member Forum

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

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Book now

Past events

CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.

CCMA Sponsor Event

CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.

CCMA Member Survey 2023 - Launch of Members Report

CCMA Member Forum

CCMA Member Survey 2023 - Launch of Members Report

CCMA Irish Customer Contact & Shared Services Awards 2023 Judges Call

CCMA Workshop

CCMA Irish Customer Contact & Shared Services Awards 2023 Judges Call

View Webinar Recording

CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre

CCMA Sponsor Event

CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre

CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

CCMA Sponsor Event

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.