Events | CCMA

Events calendar

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29	30	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 Cork CCMA Members Forum - Voxpro Cork - Adapting to the Changing Needs of the Customer	18	19
20	21	22	23 Dublin CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service	24	25	26
27	28	29	30	31	1	2

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30	31	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 Sponsor Event - Oracle OpenWorld - London 16th-17th January	17	18	19
20	21	22	23	24	25	26
27	28	29 Dublin CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?	30 CCMA Members Voice Workshop - Why Looking After Your Voice is Important.	31	1	2

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27	28	29	30	31	1	2
3	4	5	6	7	8	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26 Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity	27	28	1	2

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24	25	26	27	28	1	2
3	4	5	6	7 CCMA Member Workshop Delivering Effective Frontline Coaching to Drive Results A One Day Workshop	8 CCMA Marking International Women’s Day - Balance for Better, Better the Balance Better the World	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27	28	29	30
31	1	2	3	4	5	6

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31	1	2	3	4 Cork CCMA Members Forum - Laya Healthcare Cork - Striving for Customer Service Excellence	5	6
7	8	9 Dublin CCMA Members Forum - New Ireland Assurance Helping People to make the difference	10	11 Waterford CCMA Members Forum - Sun Life Financial Agent led Modernisation of our IT Service Management tool ServiceNow	12	13
14	15	16	17	18	19	20
21	22	23	24	25	26	27
28	29	30	1	2	3	4

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28	29	30	1	2 CCMA Sponsor Event - Experience Avaya - Dublin	3	4
5	6	7	8	9 Limerick CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre	10	11
12	13	14	15	16	17	18
19	20	21	22	23 Kildare CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era.	24	25
26	27	28	29	30 Dublin CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman	31	1

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26	27	28	29	30	31	1
2	3	4	5	6	7	8
9	10	11	12 Dublin CCMA Sponsor Event - Noble Systems - Using Gamification to Power Agent Engagement & Performance	13	14	15
16	17	18	19 Dublin CCMA Members Forum AIB Voice ID The next generation of Customer Authentication	20	21	22
23	24	25	26	27	28	29
30	1	2	3	4	5	6

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30	1	2	3 Conference Call CCMA Irish Customer Contact & Shared Services Awards 2019 - Judges Call	4	5	6
7	8	9	10	11	12	13
14	15	16	17	18	19	20
21	22	23	24	25	26	27
28	29	30	31	1	2	3

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28	29	30	31	1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

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1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25 Dublin CCMA Sponsor Breakfast Briefing - Accenture - Competitive Agility - How organisations are responding to technology disruption	26 Cork CCMA Sponsor Event - Wren Data - Move the Dial on Employee Engagement with Gamification - Cork	27 Dublin CCMA Sponsor Event - Wren Data - Move the Dial on Employee Engagement with Gamification - Dublin	28
29	30 Dublin CCMA & EI Seminar - Data Analytics in the Contact Centre	1	2	3	4	5

S	M	T	W	T	F	S
29	30	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 Cork CCMA Members Forum - Voxpro Cork - Adapting to the Changing Needs of the Customer	18	19
20	21	22	23 Dublin CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service	24	25	26
27	28	29	30	31	1	2

S	M	T	W	T	F	S
27	28	29	30	31	1	2
3	4	5	6	7 Dublin CCMA Sponsor Event - eleven - Unlocking Your Full Selling Potential - How Effective Customer Contact Centres can Drive Deeper Relationships with your Customers	8	9
10	11	12 Dublin CCMA Members Forum - PayPal - Next Generation Customer Service - Delivering the kind of customer experience that adds value to consumers and brings benefits to business	13	14	15	16 Dublin CCMA Irish Customer Contact & Shared Services Awards 2019
17	18	19	20	21	22	23
24	25	26	27	28	29	30

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1	2	3	4 Cork CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30	31	1	2	3	4

Upcoming events

CCMA Member Forum

CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service

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CCMA Sponsor Event

CCMA Sponsor Event - eleven - Unlocking Your Full Selling Potential - How Effective Customer Contact Centres can Drive Deeper Relationships with your Customers

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CCMA Member Forum

CCMA Members Forum - PayPal - Next Generation Customer Service - Delivering the kind of customer experience that adds value to consumers and brings benefits to business

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CCMA Irish Customer Contact & Shared Services Awards 2019

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

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Past events

CCMA Members Forum Dell EMC - Transforming Customer Experience with Digitalisation

CCMA Oracle Sponsor Workshop The 5 Steps of Digital Transformation A hands on Workshop

CCMA Sponsor Event & BBQ Welltel Enterprise The Changing Role of the Contact Centre in a Digital World

CCMA Sponsor Event

CCMA Sponsor Event Microsoft - Transforming the Customer Service Experience with AI.

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CCMA Members Forum - Virgin Media - Creating Red Hot Customer Experiences by Making Good Things Happen