Upcoming events
30th January, 2020
Dublin
CCMA Sponsor Event
CCMA Sponsor Event - ServisBOT - A Customer Story of Chatbot Success
12th February, 2020
Dublin
CCMA Workshop
CCMA Workshop - Coaching for results in a CX environment
19th February, 2020
Dublin.
CCMA Member Forum
CCMA Members Forum - CarTrawler & Edgetier - Using AI to deliver seamless customer experiences and drive commercial results
11th March, 2020
Dublin
CCMA Workshop
CCMA Member Workshop - Proven Strategies for Managing Remote and Smart Teams
26th March, 2020
Dublin
CCMA Member Forum
CCMA Members Forum - Workhuman - How to create a Cultural Pandemic! Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations.
Past events
28th November, 2018
CCMA Sponsor Event - Oracle Customer Journey Mapping Workshop - Dublin.
Read More20th November, 2018
CCMA Sponsor Event - BT & Cisco - Creating Meaningful Customer Experiences - Galway
Read More15th November, 2018
Sponsor Webinar - Syndeo - In the age of Messaging, Contact Centre Operations must be 24 x 7
Read More10th November, 2018
Dublin
CCMA Irish Customer Contact & Shared Services Awards 2018
View Presentation