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Events calendar

S M T W T F S
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Webinar 12 noon

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

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9

Webinar 3 p.m.

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

10

Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

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30

Webinar 4.00 p.m.

CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.

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Upcoming events

30th July, 2025

Webinar 4.00 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.

03rd September, 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

24th September, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

22nd November, 2024

Hall 4, RDS, Ballsbridge, Dublin.

CCMA Irish Customer Contact & Shared Services Awards 2024

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2024

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21st November, 2024

Webinar 12 Noon

CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

CCMA Sponsor Event

CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

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20th November, 2024

Webinar 9.30 a.m. to 10.30 a.m.

CCMA Members Forum - Menopause at Work - Insights & Learnings

CCMA Member Forum

CCMA Members Forum - Menopause at Work - Insights & Learnings

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14th November, 2024

Clayton Hotel, Burlington Road, Leeson Street Upper, Dublin 4.

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

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24th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

CCMA Sponsor Event

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

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17th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

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