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Events calendar

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Dean Hotel, 33 Harcourt Street, Dublin 2.

Sponsor Event - Workair Series with 8x8 - Unlock Value and Delight Customers: Experience the Power of Self-Service AI Automation

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Workhuman, Unit 18 Beckett Way, Park West Business Park, Dublin 12, D12 R297.

CCMA Members Forum - Workhuman – Improving Customer Service Quality with CallMiner

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Webinar 12 noon

CCMA Sponsor Webinar - evcoms - AI Unleashed: Exploring the Future with Bots.

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Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow

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Upcoming events

25th April, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow

08th May, 2024

Google, Bolands Mill, Barrow Street, Dublin 4.

CCMA Member Forum

CCMA Members Forum hosted by Google - Embracing Empathy for a better Customer Experience

14th May, 2024

Vodafone, 10 Mountainview, Leopardstown, Dublin 18.

CCMA Sponsor Event

CCMA Sponsor Event - Genesys, TTEC Digital & Vodafone - Elevate Your CX: Fulfilling Promises Through Advanced Digital Solutions

23rd May, 2024

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Member Forum

CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation

05th June, 2024

ptsb, Corporate Centre, Carysfort Avenue, Blackrock, A94 R891.

CCMA Member Forum

CCMA Members Forum - ptsb - Delivering on our CX Ambition

19th June, 2024

Accenture, The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32.

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

26th June, 2024

Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6.

CCMA Member Forum

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

Past events

01st September, 2023

Webinar 12 noon

CCMA Member Survey 2023 - Launch of Members Report

CCMA Member Forum

CCMA Member Survey 2023 - Launch of Members Report

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30th June, 2023

Webinar 12 noon

CCMA Irish Customer Contact & Shared Services Awards 2023 Judges Call

CCMA Workshop

CCMA Irish Customer Contact & Shared Services Awards 2023 Judges Call

View Webinar Recording

22nd June, 2023

Webinar 11 a.m.

CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre

CCMA Sponsor Event

CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre

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21st June, 2023

Fitzwilliam Hotel, St. Stephen's Green, Dublin 2.

CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage

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07th June, 2023

The Mayson Hotel, North Wall Quay, Dublin.

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

CCMA Sponsor Event

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

Find out more

31st May, 2023

eir, Hibernia House, Cherrywood Business Park, Loughlinstown, Dublin. D18 E440

CCMA Members Forum - eir - Showcasing how Robotics Technology can transform your CX Delivery

CCMA Member Forum

CCMA Members Forum - eir - Showcasing how Robotics Technology can transform your CX Delivery

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