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Events calendar

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1

Webinar 12 noon

CCMA Member Survey 2023 - Launch of Members Report

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6

Killashee House Hotel, Naas, Co. Kildare, W91 DC98.

CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.

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RelateCare, Unit 10/11, IDA, Cork Road, Waterford, X91 F720.

CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm

14

Webinar 2 p.m.

CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.

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21

Wellesley Room, Ground Floor, Merrion Hotel, Dublin.

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

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Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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Upcoming events

27th September, 2023

Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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05th October, 2023

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

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Book now

12th October, 2023

New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

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Book now

19th October, 2023

Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2.

CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

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17th November, 2023

RDS, Ballsbridge, Dublin 4.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

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Book now

Past events

16th November, 2022

BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4.

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

CCMA Sponsor Event

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

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09th November, 2022

Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

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26th October, 2022

The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

CCMA Member Forum

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

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26th October, 2022

In Person Workshop 11.00 a.m. - 5.00 pm

CCMA - Leadership Development Workshop - How to Implement a Hybrid Working Framework for your Team

CCMA Workshop

CCMA - Leadership Development Workshop - How to Implement a Hybrid Working Framework for your Team

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25th October, 2022

Dublin City Centre

CCMA Member Workshop - Complaints Management As A CX Differentiator

CCMA Workshop

CCMA Member Workshop - Complaints Management As A CX Differentiator

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13th October, 2022

Three, National Technology Park, Castletroy, Limerick.

CCMA - Member Forum - Three - How we built an Award Winning Contact Centre

CCMA Member Forum

CCMA - Member Forum - Three - How we built an Award Winning Contact Centre

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