Events | CCMA

Events calendar

S	M	T	W	T	F	S
29	30	31	1	2 Webinar CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.	3 Webinar CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.	4
5	6	7 Webinar 11 a.m. CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.	8 Webinar 2 p.m. CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy	9 Webinar 11 a.m. CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal	25
26	27	28	29	30	1	2

S	M	T	W	T	F	S
29	30	31	1	2	3	4
5	6	7	8 Dublin BT Nextipedia - A New Symposium for World Leaders in Tech Innovation	9	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24	25
26	27	28	29	30 Dublin CCMA Sponsor Event - ServisBOT - A Customer Story of Chatbot Success	31	1

S	M	T	W	T	F	S
26	27	28	29	30	31	1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19 Dublin. CCMA Members Forum - CarTrawler & Edgetier - Using AI to deliver seamless customer experiences and drive commercial results	20	21	22
23	24	25	26	27	28	29

S	M	T	W	T	F	S
1	2	3	4 Dublin CCMA Workshop - Coaching for results in a CX environment	5	6	7
8	9	10	11 Dublin CCMA Member Workshop - Proven Strategies for Managing Remote and Smart Teams	12	13	14
15	16	17	18	19	20 Webinar CCMA Community Chat - Webinar - Mindfulness Moments Recording	21
22	23	24 Webinar CCMA Community Chat - Webinar - Strategies and Tools for Supporting Remote Teams	25	26	27 Community Chat Webinar CCMA Community Chat - Webinar - Self-Care for You and Your Teams	28
29	30	31 Webinar CCMA Community Chat - Webinar - Engaging Employees during times of Disruption	1	2	3	4

S	M	T	W	T	F	S
29	30	31	1	2 Webinar CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.	3 Webinar CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.	4
5	6	7 Webinar 11 a.m. CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.	8 Webinar 2 p.m. CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy	9 Webinar 11 a.m. CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal	25
26	27	28	29	30	1	2

S	M	T	W	T	F	S
26	27	28	29	30	1	2
3	4	5	6	7	8	9
10	11	12	13	14	15	16
17	18	19	20 Dublin Kildare Dublin Dublin Dublin CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations Kildare CCMA Annual Conference CX 2020 Dublin CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World Dublin CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop	21	22	23
24	25	26	27	28	29	30
31	1	2	3	4	5	6

S	M	T	W	T	F	S
31	1	2	3	4	5	6
7	8	9	10	11	12	13
14	15	16	17	18	19	20
21	22	23	24	25	26	27
28	29	30	1	2	3	4

S	M	T	W	T	F	S
28	29	30	1	2	3	4
5	6	7	8	9	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24	25
26	27	28	29	30	31	1

S	M	T	W	T	F	S
26	27	28	29	30	31	1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31	1	2	3	4	5

S	M	T	W	T	F	S
30	31	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30	1	2	3

S	M	T	W	T	F	S
27	28	29	30	1 Cork CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

S	M	T	W	T	F	S
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30	1	2	3	4	5

S	M	T	W	T	F	S
29	30	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30	31	1	2

Upcoming events

CCMA Sponsor Event

CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy

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CCMA Member Forum

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

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CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

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Book now

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

CCMA Member Forum

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

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Book now

CCMA Annual Conference CX 2020

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Read More
Book now

Past events

Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity

CCMA Members Voice Workshop - Why Looking After Your Voice is Important.

CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?

Sponsor Event - Oracle OpenWorld - London 16th-17th January

CCMA Sponsor Event West - The Game Plan for Making Omnichannel Customer Service Work

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop - Cork.