Events | CCMA

Events calendar

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5	6	7	8	9 Webinar 2 p.m. CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie	10	11
12	13	14 On Line 4.30 p.m. CCMA Ireland Ltd EGM	15	16	17	18
19	20	21	22 CarTrawler CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre	23 SalesSense, Finnabair Business Park, Dundalk, Co. Louth. CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution	24	25
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9	10	11	12	13 Webinar 2 p.m. - 4 p.m. CCMA Sponsor Event - BT - Nextipedia 2022 - Unlocking the Answers	14 Webinar 11 a.m. CCMA Sponsor Webinar - Reassurance.ie - Safe Return to the office 2022 - Keeping Covid out of your workplace	15
16	17	18	19 On Line 4.30 p.m. CCMA Ireland Ltd - Annual General Meeting (AGM) 2021 - Online - Wednesday 19th January 2022 - 4.30 p.m.	20	21 Webinar 11 a.m. CCMA - Technology Showcase - Hear About Three Innovative Irish Tech Companies Providing Services to Enhance Your CX Operation	22
23	24	25	26 On Line Workshop 9.30 a.m. - 12.30 p.m. CCMA Leadership Development Workshop 5 - Managing yourself while Leading others	27 Webinar 5 p.m. Webinar 10 a.m. GMT Webinar 5 p.m. Sponsor Webinar - Talkdesk - How Emerging Technologies can elevate CX in Financial Services Webinar 10 a.m. GMT CCMA Sponsor Webinar - Jabra - Collaborate Anywhere How To Successfully Connect Your Hybrid Workforce	28	29
30	31	1	2	3	4	5

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30	31	1	2 6 p.m. GMT CCMA Sponsor Event - Talkdesk - The future of Customer Service: What retailers should prepare for in 2022	3	4	5
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13	14	15	16 On Line Workshop 9.30 a.m. - 12.30 p.m. Webinar 2 p.m. On Line Workshop 9.30 a.m. - 12.30 p.m. CCMA Leadership Development Workshop 6 - Managing Your Career Development Webinar 2 p.m. CCMA Sponsor Event - Workair Series featuring 8x8 - Optimising Remote and Hybrid Workforces	17	18	19
20	21	22	23 Webinar 2 p.m. CCMA Sponsor Webinar - Talkdesk - The Data-Driven Way to Win in Customer Experience	24	25	26
27	28	1	2	3	4	5

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27	28	1	2	3	4 Webinar 11 a.m. CCMA Ask the Expert Webinar - What is your Quality Team for and how can they be more valuable to your Operational Needs? - Cormac Murphy Ennovate Consulting	5
6	7	8	9	10	11 Webinar 11 a.m. CCMA - Ask the Expert - Employee Experience – Supporting Your Talent to Thrive – Sarah Kaiser Head of Employee Engagement Fidelity International	12
13	14	15	16	17	18	19
20	21	22	23 Webinar 2 p.m. CCMA Sponsor Webinar - Jabra - The Rise of the Super-Agent in the New Contact Centre	24	25	26
27	28	29	30	31	1	2

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27	28	29	30	31	1 Webinar 11 a.m. CCMA - FMI & Electric Ireland - What makes a Partnership Strategic?	2
3	4	5	6	7	8 Webinar 11 a.m. CCMA Ask the Expert - PayPal’s Effortless Transformation Journey	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27 Webinar 2 p.m. CCMA Sponsor Webinar - Workair Series – Event 2 : Dialpad & The Future of Customer Engagement & Experience powered by AI	28	29	30

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8	9	10	11 Webinar 2 p.m. CCMA - Ask the Expert - Stephanie Good, Diversity & Inclusion Consulting Lead at PwC Ireland - Inclusion across the Employee Lifecycle	12 8.30 a.m. - 11.00 a.m. IDA Ireland Corporate Office, Three Park Place, Hatch Street Upper, Dublin 2, D02 FX65. CCMA - Team Leader Masterclass	13	14
15	16	17	18	19 Aviva Stadium Dublin CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event	20	21
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29	30	31	1	2	3	4

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29	30	31	1	2	3	4
5	6	7	8	9 Webinar 2 p.m. CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie	10	11
12	13	14 On Line 4.30 p.m. CCMA Ireland Ltd EGM	15	16	17	18
19	20	21	22 CarTrawler CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre	23 SalesSense, Finnabair Business Park, Dundalk, Co. Louth. CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution	24	25
26	27	28	29	30	1	2

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26	27	28	29	30	1	2
3	4	5 Webinar 2 p.m. CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call	6	7	8	9
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11	12	13	14	15	16 Dublin CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations	17
18	19	20	21 The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5. CCMA Member Summer Gathering Hosted by Google	22	23	24
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4	5	6	7	8 Cork CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact	9	10
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25	26	27	28	29	30 Dublin CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop	31

Upcoming events

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call

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CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Read More
Book now

CCMA Member Forum

CCMA Member Summer Gathering Hosted by Google

Join our summer gathering

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

Read More
Book now

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

Past events

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

CCMA Member Forum

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

CCMA Member Forum

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

CCMA Workshop

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

CCMA Sponsor Webinar - Expertivity Technologies - From Contact Centre to Solution Centre How to Get there in 25 minutes!

CCMA Sponsor Event

CCMA Sponsor Webinar - Expertivity Technologies - From Contact Centre to Solution Centre How to Get there in 25 minutes!