Events | CCMA

Events calendar

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4	5	6	7 The Mayson Hotel, North Wall Quay, Dublin. Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.	8	9	10
11	12	13	14	15	16	17
18	19	20	21 Fitzwilliam Hotel, St. Stephen's Green, Dublin 2. CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage	22 Webinar 11 a.m. CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre	23	24
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15	16	17	18 TELUS International, Mahon, Cork CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International	19	20	21
22	23	24	25	26 Webinar 11 a.m. CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge	27	28
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5	6	7	8	9 Sandyford Dublin CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites	10	11
12	13	14	15 Louis Fitzgerald Hotel, Newlands Cross, Dublin. CCMA Workshop - How to Listen to your customers to Build the Service they Want - Cormac Murphy Ennovate Consulting	16	17	18
19	20	21	22 City East Plaza, Ballysimon, Limerick, V94 X2N9. CCMA Members Forum - Northern Trust - Investing in Talent	23 CCMA Ireland Ltd. AGM, Dell Technologies, Cherrywood, Dublin. CCMA Ireland Ltd - Annual General Meeting 2023 - Dublin	24	25
26	27	28	1	2	3	4

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26	27	28	1	2 Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Breakfast Briefing - Workair and Uniphore - The Future of the AI-Powered Contact Centre Starts Now	3	4
5	6	7	8 CarTrawler, Classon House, Dundrum Business Park, Dundrum, Dublin D14 KX83. CCMA Members Forum - CarTrawler - Levelling up an Award-Winning Contact Centre	9	10 Webinar 11 a.m. CCMA Sponsor Webinar - Poly HP - Women In Leadership: Cracking the Code	11
12	13	14	15 Webinar 11 a.m. Sponsor Webinar - MaxContact - How to reduce costs in your contact centre without compromising experience	16	17	18
19	20	21	22 Webinar 11 a.m. CCMA Community Chat Webinar - How to develop your Emotional Intelligence - Alison Creed The Coaching Creed	23	24	25
26	27	28	29 Webinar 11 a.m. Sponsor Webinar - Workair & 8x8 - Conversational AI: How self-service environments can optimise customer engagement, drive efficiency & deliver exceptional CX	30	31	1

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16	17	18	19 Dublin CCMA In Person Workshop - Team Engagement and Motivation - The Coaching Creed	20 BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4. CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture	21	22
23	24	25	26 PayPal, Ballycoolin Business Park, Blanchardstown, Dublin 15. CCMA Members Forum - PayPal - How we make Every Customer Smile	27	28	29
30	1	2	3	4	5	6

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30	1	2	3	4 Webinar 12 noon Sponsor Webinar - The Forum - Strength in Numbers– Best practice for your planning function!	5	6
7	8	9	10	11	12 Webinar 11 a.m. CCMA Sponsor Webinar - Puzzel and Xcentuate - How to make your Contact Centre Profitable	13
14	15	16	17	18 IDA Ireland HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA Members Forum - Delivering on Diversity and Inclusion in a Hybrid World	19	20
21	22	23	24	25 Aviva Stadium Dublin CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement	26	27
28	29	30	31 eir, Hibernia House, Cherrywood Business Park, Loughlinstown, Dublin. D18 E440 CCMA Members Forum - eir - Showcasing how Robotics Technology can transform your CX Delivery	1	2	3

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28	29	30	31	1	2	3
4	5	6	7 The Mayson Hotel, North Wall Quay, Dublin. Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.	8	9	10
11	12	13	14	15	16	17
18	19	20	21 Fitzwilliam Hotel, St. Stephen's Green, Dublin 2. CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage	22 Webinar 11 a.m. CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre	23	24
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10	11	12	13 RelateCare, Unit 10/11, IDA, Cork Road, Waterford, X91 F720. CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm	14	15	16
17	18	19	20	21 Dublin City Centre CCMA Sponsor Breakfast Briefing - Workair & 8x8 - AI – Adoption Trends and Challenges - Hold the Date	22	23
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15	16	17	18 Fitzwilliam Hotel, Dublin. Sponsor Breakfast Briefing - HP Poly - Winning in the Contact Centre World with the right Collaboration Tools	19	20	21
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Upcoming events

CCMA Sponsor Event

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage

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Book now

CCMA Sponsor Event

CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre

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Book now

CCMA Member Forum

CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm

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Book now

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair & 8x8 - AI – Adoption Trends and Challenges - Hold the Date

Hold the date further details to follow shortly.
Book now

CCMA Sponsor Event

Sponsor Breakfast Briefing - HP Poly - Winning in the Contact Centre World with the right Collaboration Tools

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Book now

Past events

CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Member Forum

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

View Presentations

CCMA - Team Leader Masterclass

CCMA Member Forum

CCMA - Team Leader Masterclass

CCMA - Ask the Expert - Stephanie Good, Diversity & Inclusion Consulting Lead at PwC Ireland - Inclusion across the Employee Lifecycle

CCMA Member Forum

CCMA - Ask the Expert - Stephanie Good, Diversity & Inclusion Consulting Lead at PwC Ireland - Inclusion across the Employee Lifecycle

CCMA Sponsor Webinar - Workair Series – Event 2 : Dialpad & The Future of Customer Engagement & Experience powered by AI

CCMA Sponsor Event

CCMA Sponsor Webinar - Workair Series – Event 2 : Dialpad & The Future of Customer Engagement & Experience powered by AI

CCMA Ask the Expert - PayPal’s Effortless Transformation Journey

CCMA Member Forum

CCMA Ask the Expert - PayPal’s Effortless Transformation Journey