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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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13th February, 2025

Lawlors Hotel, Naas, Co. Kildare.

CCMA Sponsor Event

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

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13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Past events

13th March, 2024

The River Lee Hotel, Cork.

CCMA Members Forum - Cork CX Showcase

CCMA Member Forum

CCMA Members Forum - Cork CX Showcase

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07th March, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.

CCMA Workshop

CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.

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07th March, 2024

Webinar 12 noon

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation

CCMA Sponsor Event

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation

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06th March, 2024

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement

CCMA Member Forum

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement

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29th February, 2024

CCMA AGM Webinar 4.30 p.m.

CCMA Ireland CLG - Annual General Meeting 2024

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

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29th February, 2024

9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

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