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Events calendar

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Webinar 2.00 p.m.

CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story

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Upcoming events

03rd September, 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

10th September, 2025

Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

19th September, 2025

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting

25th September, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

17th December, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

Past events

24th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

CCMA Sponsor Event

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

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17th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

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15th October, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

CCMA Member Forum

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

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10th October, 2024

The Convention Centre Dublin

CCMA Sponsor - AWS Cloud Day

CCMA Sponsor Event

CCMA Sponsor - AWS Cloud Day

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08th October, 2024

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys

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03rd October, 2024

Kilkea Castle, Kilkea Demesne, Castledermot, Co. Kildare, R14 XE97.

CCMA Sponsor Breakfast Briefing - NICE - CX Trends Shaping the Future

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - NICE - CX Trends Shaping the Future

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