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Events calendar

S M T W T F S
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31
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8

Webinar 2 p.m.

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

9
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11
12
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14

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

15

Webinar 2 p.m.

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

16
17

Webinar 11 a.m.

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

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19
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21

Webinar 6 p.m.

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22

Webinar 2 p.m.

CCMA Sponsor Webinar - Expertivity Technologies - From Contact Centre to Solution Centre How to Get there in 25 minutes!

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25
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29

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

30

Webinar 11 a.m.

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

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Upcoming events

29th September, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

30th September, 2021

Webinar 11 a.m.

CCMA Member Forum

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

06th October, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

07th October, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

14th October, 2021

Webinar 1 p.m. - 2 p.m.

CCMA Workshop

CCMA Lunch & Learn Series - How to present with clarity, conviction and impact in a virtual world - Presented by Barbara Moynihan - On Your Feet

27th October, 2021

Kildare

CCMA Annual Conference CX 2021 - Webinar

04th November, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 2 - W5 - Customer Centric Design

Past events

09th February, 2021

Webinar 4 p.m.

Avaya - Serving the “Everything Customer” with the Power of CCaaS - Natalie Keightley Senior Director Global Solutions

CCMA Sponsor Event

Avaya - Serving the “Everything Customer” with the Power of CCaaS - Natalie Keightley Senior Director Global Solutions

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03rd February, 2021

Webinar 2 p.m.

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

CCMA Member Forum

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

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29th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

View Presentation Deck

27th January, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

CCMA Sponsor Event

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

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15th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

View Presentation Deck

16th December, 2020

Webinar 11 a.m.

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

CCMA Sponsor Event

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

View Webinar & Brochure