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Events calendar

S M T W T F S
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31
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2

Webinar

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

3

Webinar

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

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7

Webinar 11 a.m.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

8

Webinar 2 p.m.

CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy

9

Webinar 11 a.m.

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

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11
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20
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24

Webinar 11 a.m.

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

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30
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2

Upcoming events

08th April, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy

09th April, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

24th April, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

20th May, 2020

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

20th May, 2020

Dublin

CCMA Member Forum

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

20th May, 2020

Kildare

CCMA Annual Conference CX 2020

20th May, 2020

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Past events

26th February, 2019

Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity

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30th January, 2019

CCMA Members Voice Workshop - Why Looking After Your Voice is Important.

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29th January, 2019

Dublin

CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?

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16th January, 2019

Sponsor Event - Oracle OpenWorld - London 16th-17th January

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16th January, 2019

CCMA Sponsor Event West - The Game Plan for Making Omnichannel Customer Service Work

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29th November, 2018

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop - Cork.

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