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Events calendar

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.

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AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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Upcoming events

20th March, 2026

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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26th March, 2026

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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15th April, 2026

Yuno Energy Group, Corrig Court, Corrig Rd, Sandyford Business Park, Dublin 18, D18 WV79.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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23rd April, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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17th June, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Past events

23rd November, 2023

Uisce Eireann, Colvill House, 24-26 Talbot Street, Dublin 1, D01 NP86 .

CCMA Members Forum - Uisce Éireann & Capita - Customer Experience: The age of the Augmented Agent. Still human, but better.

CCMA Member Forum

CCMA Members Forum - Uisce Éireann & Capita - Customer Experience: The age of the Augmented Agent. Still human, but better.

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17th November, 2023

RDS, Ballsbridge, Dublin 4.

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

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09th November, 2023

Indeed, 80 Sir John Rogerson's Quay, Dublin Docklands, Dublin, D02 HE36.

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers

CCMA Member Forum

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers

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19th October, 2023

Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2.

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

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12th October, 2023

New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

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05th October, 2023

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

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