Events | CCMA

Events calendar

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28	29	30	1	2	3	4
5	6	7	8 Webinar 12 noon CCMA Awards 2026 - Webinar - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries	9	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24	25
26	27	28	29 Webinar 12 noon CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?	30	31	1

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28	29	30	31	1	2	3
4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!	10
11	12	13	14 The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66. CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World	15	16	17
18	19	20	21	22 Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9. CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities	23	24
25	26	27	28	29	30 Webinar 12 noon CCMA Webinar - Clearing The Backlog - How AI Can Help!	31

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1	2	3	4	5	6	7
8	9	10	11	12 Castletroy Hotel, Limerick. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5	13	14
15	16	17	18	19 Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X. CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity	20	21
22	23	24	25	26	27	28

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1	2	3	4	5 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.	6	7
8	9	10	11 Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2. CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.	12	13	14
15	16	17	18	19	20 AIB, 10 Molesworth Street, Dublin 2, D02 R126. CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.	21
22	23	24	25	26 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.	27	28
29	30	31	1	2	3	4

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12	13	14	15 Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1. CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey	16	17 Webinar 12 noon CCMA Webinar - Best Practices in Performance & Quality Management	18
19	20	21	22	23 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).	24 Webinar 11 a.m. Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey	25
26	27	28 Webinar 2.00 p.m. CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI	29 Webinar 11 a.m. CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre: Orchestrating Human and Agentic Workforces.	30	1	2

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26	27	28	29	30	1	2
3	4	5	6 Webinar 9 a.m. to 11 a.m. Accenture, The Dock, 7 Hanover Quay, Dublin D02 . Webinar 9 a.m. to 11 a.m. CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX. Accenture, The Dock, 7 Hanover Quay, Dublin D02 . CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.	7	8	9
10	11	12	13 Fallon & Byrne, 11–17 Exchequer Street, Dublin 2. CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership	14	15	16
17	18	19	20	21 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference - CX 2026 - Start, Stop, Continue!	22	23
24	25	26	27	28 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI	29	30
31	1	2	3	4	5	6

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31	1	2	3	4	5	6
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21	22	23	24 Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6. CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience	25	26	27
28	29	30	1	2	3	4

S	M	T	W	T	F	S
28	29	30	1	2	3	4
5	6	7	8 Webinar 12 noon CCMA Awards 2026 - Webinar - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries	9	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24	25
26	27	28	29 Webinar 12 noon CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?	30	31	1

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30	31	1	2	3	4	5

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30	31	1	2 The Merrion Hotel, Upper Merrion Street, Dublin 2, Ireland. D02 KF79. CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993. CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.	24	25	26
27	28	29	30	1	2	3

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27	28	29	30	1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9. CCMA Members Forum - FRS Training - What Actually Works in Training at Scale - Striving for Adaptive Learning Excellence	22	23	24
25	26	27	28	29	30	31

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22	23	24	25	26	27 Dublin Royal Convention Centre, One Le Pole Square, Ship Street Great, Dublin, D08 E6PD. CCMA Irish Customer Contact & Shared Services Awards 2026	28
29	30	1	2	3	4	5

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29	30	1	2 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities	3	4	5
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Upcoming events

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.

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CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

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Book now

CCMA Member Forum

CCMA Members Forum - FRS Training - What Actually Works in Training at Scale - Striving for Adaptive Learning Excellence

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CCMA Sponsor Event

CCMA Irish Customer Contact & Shared Services Awards 2026

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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Past events

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

CCMA Workshop

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

CCMA Workshop

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

CCMA Member Forum

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

CCMA Member Forum

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship