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Events calendar

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Webinar 12 noon

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

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9

Webinar 3 p.m.

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

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Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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Upcoming events

23rd July, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

03rd September, 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

09th February, 2021

Webinar 4 p.m.

Avaya - Serving the “Everything Customer” with the Power of CCaaS - Natalie Keightley Senior Director Global Solutions

CCMA Sponsor Event

Avaya - Serving the “Everything Customer” with the Power of CCaaS - Natalie Keightley Senior Director Global Solutions

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03rd February, 2021

Webinar 2 p.m.

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

CCMA Member Forum

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

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29th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

View Presentation Deck

15th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

View Presentation Deck

16th December, 2020

Webinar 11 a.m.

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

CCMA Sponsor Event

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

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25th November, 2020

Webinar 2 p.m.

CCMA Members Forum - Employer Obligations: Considering tax, legal and well-being obligations in a remote work working environment – An Industry Discussion.

CCMA Member Forum

CCMA Members Forum - Employer Obligations: Considering tax, legal and well-being obligations in a remote work working environment – An Industry Discussion.

View Presentation Deck