shape
shape

Events calendar

S M T W T F S
1
2
3
4
5
6
7
8
9
10
11
12

Castletroy Hotel, Limerick.

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

13
14
15
16
17
18
19

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

20
21
22
23
24
25
26
27
28

Upcoming events

12th February, 2026

Castletroy Hotel, Limerick.

CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

Read More Book now

19th February, 2026

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Member Forum

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

Read More
Book now

21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

Read More
Book now

17th June, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

Read More
Book now

18th June, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

Read More
Book now

27th November, 2026

CCMA Irish Customer Contact & Shared Services Awards 2026


Past events

14th May, 2021

Webinar 11 a.m.

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

CCMA Member Forum

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

Read More

12th May, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

View Webinar

07th May, 2021

Webinar 11 a.m.

CCMA Member Forum - Sun Life Service Desk’s Shift Left Strategy - May 2021

CCMA Member Forum

CCMA Member Forum - Sun Life Service Desk’s Shift Left Strategy - May 2021

View Presentation Deck

30th April, 2021

Webinar 11 a.m.

CCMA Members Forum - AIB - Putting the Social back into Social Media - April 2021

CCMA Member Forum

CCMA Members Forum - AIB - Putting the Social back into Social Media - April 2021

View Presentation Deck

28th April, 2021

Webinar 9.30 a.m. to 12.30 p.m.

CCMA Sponsor Mini Conference - ServiceNow - Future of Work Ireland - April 2021

CCMA Sponsor Event

CCMA Sponsor Mini Conference - ServiceNow - Future of Work Ireland - April 2021

View Conference

23rd April, 2021

Webinar 11 a.m.

CCMA Members Forum - Avant Money - Building and Nurturing Workplace Culture - 23rd April 2021

CCMA Member Forum

CCMA Members Forum - Avant Money - Building and Nurturing Workplace Culture - 23rd April 2021

Download Presentation