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Events calendar

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Castletroy Hotel, Limerick.

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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Upcoming events

12th February, 2026

Castletroy Hotel, Limerick.

CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

19th February, 2026

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Member Forum

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

17th June, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

18th June, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

27th November, 2026

CCMA Irish Customer Contact & Shared Services Awards 2026

Past events

05th March, 2021

Webinar 11 a.m.

CCMA Member Forum - AIB - Lessons Learned in Leadership

CCMA Member Forum

CCMA Member Forum - AIB - Lessons Learned in Leadership

View Webinar

26th February, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Team Coaching - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Team Coaching - Alison Creed - The Coaching Creed

View Presentation Deck

24th February, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - How Communications Platform as a Service (CPaaS) Enables the Future of Customer Experience

CCMA Member Forum

CCMA Sponsor Webinar - Avaya - How Communications Platform as a Service (CPaaS) Enables the Future of Customer Experience

View Webinar & White Paper

24th February, 2021

AGM 4.30 p.m.

CCMA Annual General Meeting Webinar

CCMA Member Forum

CCMA Annual General Meeting Webinar

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19th February, 2021

Webinar 11 a.m.

CCMA Ask The Expert - How is the Pandemic Impacting the World of Work? - Pawel Adrjan - Head of EMEA Research, Indeed Hiring Lab

CCMA Member Forum

CCMA Ask The Expert - How is the Pandemic Impacting the World of Work? - Pawel Adrjan - Head of EMEA Research, Indeed Hiring Lab

View Webinar

12th February, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Balancing the Individual vs Team Needs  - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Balancing the Individual vs Team Needs - Alison Creed - The Coaching Creed

View Webinar