Events | CCMA

Events calendar

Upcoming events

CCMA Member Forum

CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ellio - Customer Service Meets the EU AI Act: Innovating with Confidence

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CCMA Sponsor Event

CCMA Irish Customer Contact & Shared Services Awards 2026

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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CCMA Member Forum

CCMA Members Forum - FRS Training - What Actually Works in Training at Scale - Striving for Adaptive Learning Excellence

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Past events

CCMA Sponsor Event

CCMA Sponsor Webinar - BT - The Autonomous Customer 2020: Consumer Trends Shaping The Future Of The Contact Centre.

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CCMA Member Forum

CCMA Community Chat - Lean Approaches To Increasing the Value of your CX Operation - Michelle Nolan

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CCMA Member Forum

CCMA - Ask the Expert - Kim Robertson - Work Force Planning in the “New Normal”

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CCMA Sponsor Event

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

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CCMA Member Forum

CCMA Ask the Expert - Ashling Williamson - Head of Service - Sky Ireland

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CCMA Member Forum

CCMA Community Chat - Webinar - Covid 19 - Take the Time to Pause! - Orla Stafford

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2
The Merrion Hotel, Upper Merrion Street, Dublin 2, Ireland. D02 KF79.

CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.

9

River Lee Hotel, Western Road, Cork.

Riverlee Hotel, Cork.

River Lee Hotel, Western Road, Cork.

CCMA Workshop - Introduction to CX Journey Mapping

Riverlee Hotel, Cork.

CCMA Sponsor Breakfast Briefing - Zoom - From Attrition to Advocacy: Retaining and Growing Talent in the Contact Centre

10

On Line 4.30 p.m.

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

On Line 4.30 p.m.

CCMA Ireland CLG - Annual General Meeting 2026

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI

15
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre

24
The Morgan Hotel, 10 Fleet Street, Temple Bar, Dublin 2, D02 AT86.

CCMA Sponsor Breakfast Briefing - Verint - Life Happens. Can Your WFM Software Keep Up?

30
Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.