Events | CCMA

Events calendar

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27	28	29	30	1 Webinar 11 a.m. Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI	2	3
4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!	10
11	12	13	14 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator	15 On Line 4.30 p.m. Northern Trust, On Line 4.30 p.m. CCMA Annual General Meeting 2025 Northern Trust, CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland	16	17
18	19	20	21	22 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025	23	24
25	26	27	28 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGTBQI+ Communities	29	30	31

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5	6	7	8	9	10 Webinar 12.00 p.m. CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting	11
12	13	14	15	16	17	18
19	20	21	22	23 Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81. CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre	24	25
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2	3	4	5 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA Members Forum - Building a Successful Inside Sales Organisation	6	7	8
9	10	11	12 Webinar 3 p.m. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 3 p.m. CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.	13 Lawlors Hotel, Naas, Co. Kildare. CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience	14 Webinar 2.00 p.m. CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models	15
16	17	18	19	20	21	22
23	24	25	26	27 Radisson Blu Royal Hotel, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Tata Communications - Harnessing AI and CX Automation for the Contact Centre of Tomorrow	28	1

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9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation	28	29
30	31	1	2	3	4	5

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30	31	1	2 Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H. CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management	3	4	5
6	7	8 DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94. Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session	9 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.	10 Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43. CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30 Webinar 10 a.m. - 12 noon Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.	1	2	3

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27	28	29	30	1 Webinar 11 a.m. Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI	2	3
4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!	10
11	12	13	14 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator	15 On Line 4.30 p.m. Northern Trust, On Line 4.30 p.m. CCMA Annual General Meeting 2025 Northern Trust, CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland	16	17
18	19	20	21	22 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025	23	24
25	26	27	28 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGTBQI+ Communities	29	30	31

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16	17	18	19	20	21 The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland. CCMA Irish Customer Contact & Shared Services Awards 2025	22
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Upcoming events

CCMA Member Forum

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

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CCMA Sponsor Event

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

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CCMA Member Forum

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

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CCMA Member Forum

CCMA Annual General Meeting 2025

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CCMA Sponsor Event

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

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Book now

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGTBQI+ Communities

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Book now

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

CCMA Member Workshop Delivering Effective Frontline Coaching to Drive Results A One Day Workshop

Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity

CCMA Members Voice Workshop - Why Looking After Your Voice is Important.

CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?

Sponsor Event - Oracle OpenWorld - London 16th-17th January

CCMA Sponsor Event West - The Game Plan for Making Omnichannel Customer Service Work