shape
shape

Events calendar

S M T W T F S
1
2
3
4
5

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

6
7
8
9
10
11

Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.

12
13
14
15
16
17
18
19
20

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

21
22
23
24
25
26

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

27
28
29
30
31
1
2
3
4

Upcoming events

20th March, 2026

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

Read More Book now

26th March, 2026

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

Read More
Book now

15th April, 2026

Yuno Energy Group, Corrig Court, Corrig Rd, Sandyford Business Park, Dublin 18, D18 WV79.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

Read More
Book now

23rd April, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

Read More
Book now

13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

Read More
Book now

21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

Read More
Book now

17th June, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

Read More
Book now

Past events

26th September, 2019

Cork

CCMA Sponsor Event - Wren Data - Move the Dial on Employee Engagement with Gamification - Cork

CCMA Sponsor Event

CCMA Sponsor Event - Wren Data - Move the Dial on Employee Engagement with Gamification - Cork

Read More

25th September, 2019

Dublin

CCMA Sponsor Breakfast Briefing - Accenture - Competitive Agility - How organisations are responding to technology disruption

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Accenture - Competitive Agility - How organisations are responding to technology disruption

Read More

03rd July, 2019

Conference Call

CCMA Irish Customer Contact & Shared Services Awards 2019 - Judges Call

Read More

19th June, 2019

Dublin

CCMA Members Forum AIB Voice ID The next generation of Customer Authentication

View Presentation

12th June, 2019

Dublin

CCMA Sponsor Event

CCMA Sponsor Event - Noble Systems - Using Gamification to Power Agent Engagement & Performance

Read More

30th May, 2019

Dublin

CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman

View Presentation