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Events calendar

S M T W T F S
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Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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Webinar 12 noon

CCMA Webinar - Best Practices in Performance & Quality Management

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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Webinar 11 a.m.

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

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Webinar 11 a.m.

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

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The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9.

CCMA Members Forum - FRS Training - Striving for Adaptive Learning Excellence

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Upcoming events

15th April, 2026

Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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17th April, 2026

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Best Practices in Performance & Quality Management

Read More
Book now

23rd April, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

Read More
Book now

24th April, 2026

Webinar 11 a.m.

CCMA Sponsor Event

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

Read More
Book now

29th April, 2026

Webinar 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

Read More
Book now

30th April, 2026

The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9.

CCMA Member Forum

CCMA Members Forum - FRS Training - Striving for Adaptive Learning Excellence

Read More
Book now

06th May, 2026

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.

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Book now

Past events

14th November, 2024

Clayton Hotel, Burlington Road, Leeson Street Upper, Dublin 4.

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

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24th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

CCMA Sponsor Event

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

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17th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

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15th October, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

CCMA Member Forum

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

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10th October, 2024

The Convention Centre Dublin

CCMA Sponsor - AWS Cloud Day

CCMA Sponsor Event

CCMA Sponsor - AWS Cloud Day

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08th October, 2024

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys

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