Events | CCMA

Events calendar

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4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - Leadership Coaching: How Can It Help You and Your Organisation?	10
11	12	13	14	15 Beauchamps, Sir John Rogerson's Quay, Grand Canal Dock, Dublin 2, D02 KV60. CCMA Sponsor Breakfast Briefing - ellio - Customer Service Meets the EU AI Act: Innovating with Confidence	16	17
18	19	20	21 Bank of Ireland Direct, Loughboy, IDA Business Park, Kilkenny R95 VYD4. CCMA Members Forum - Bank of Ireland - Transforming Customer Service at Scale: The Journey Behind an Award-Winning Contact Centre	22 The Montenotte Hotel, Middle Glanmire Road, Cork T23 E9DX. CCMA Member Forum - Otonomee - Together We Grow – Employee Engagement for the Future of Customer Experience	23	24
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4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!	10
11	12	13	14 The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66. CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World	15	16	17
18	19	20	21	22 Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9. CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities	23	24
25	26	27	28	29	30 Webinar 12 noon CCMA Webinar - Clearing The Backlog - How AI Can Help!	31

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8	9	10	11	12 Castletroy Hotel, Limerick. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5	13	14
15	16	17	18	19 Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X. CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity	20	21
22	23	24	25	26	27	28

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1	2	3	4	5 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.	6	7
8	9	10	11 Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2. CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.	12	13	14
15	16	17	18	19	20 AIB, 10 Molesworth Street, Dublin 2, D02 R126. CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.	21
22	23	24	25	26 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.	27	28
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12	13	14	15 Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1. CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey	16	17 Webinar 12 noon CCMA Webinar - Best Practices in Performance & Quality Management	18
19	20	21	22	23 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).	24 Webinar 11 a.m. Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey	25
26	27	28 Webinar 2.00 p.m. CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI	29 Webinar 11 a.m. CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre: Orchestrating Human and Agentic Workforces.	30	1	2

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26	27	28	29	30	1	2
3	4	5	6 Webinar 9 a.m. to 11 a.m. Accenture, The Dock, 7 Hanover Quay, Dublin D02 . Webinar 9 a.m. to 11 a.m. CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX. Accenture, The Dock, 7 Hanover Quay, Dublin D02 . CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.	7	8	9
10	11	12	13 Fallon & Byrne, 11–17 Exchequer Street, Dublin 2. CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership	14	15	16
17	18	19	20	21 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference - CX 2026 - Start, Stop, Continue!	22	23
24	25	26	27	28 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI	29	30
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21	22	23	24 Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6. CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience	25	26	27
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28	29	30	1	2	3	4
5	6	7	8 Webinar 12 noon CCMA Awards 2026 - Webinar - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries	9	10	11
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19	20	21	22	23	24	25
26	27	28	29 Webinar 12 noon CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?	30	31	1

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30	31	1	2 The Merrion Hotel, Upper Merrion Street, Dublin 2, Ireland. D02 KF79. CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.	3	4	5
6	7	8	9 River Lee Hotel, Western Road, Cork. Riverlee Hotel, Cork. River Lee Hotel, Western Road, Cork. CCMA Workshop - Introduction to CX Journey Mapping Riverlee Hotel, Cork. CCMA Sponsor Breakfast Briefing - Zoom - From Attrition to Advocacy: Retaining and Growing Talent in the Contact Centre	10 On Line 4.30 p.m. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. On Line 4.30 p.m. CCMA Ireland CLG - Annual General Meeting 2026 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI	11	12
13	14	15 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30 Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993. CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.	1	2	3

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27	28	29	30	1	2	3
4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - Leadership Coaching: How Can It Help You and Your Organisation?	10
11	12	13	14	15 Beauchamps, Sir John Rogerson's Quay, Grand Canal Dock, Dublin 2, D02 KV60. CCMA Sponsor Breakfast Briefing - ellio - Customer Service Meets the EU AI Act: Innovating with Confidence	16	17
18	19	20	21 Bank of Ireland Direct, Loughboy, IDA Business Park, Kilkenny R95 VYD4. CCMA Members Forum - Bank of Ireland - Transforming Customer Service at Scale: The Journey Behind an Award-Winning Contact Centre	22 The Montenotte Hotel, Middle Glanmire Road, Cork T23 E9DX. CCMA Member Forum - Otonomee - Together We Grow – Employee Engagement for the Future of Customer Experience	23	24
25	26	27	28	29	30	31

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1	2	3	4	5 The Morgan Hotel, 10 Fleet Street, Temple Bar, Dublin 2, D02 AT86. Townhouse on the Green, 22 St. Stephen’s Green, Dublin 2, D02 HW54. The Morgan Hotel, 10 Fleet Street, Temple Bar, Dublin 2, D02 AT86. CCMA Sponsor Breakfast Briefing - Verint - Life Happens. Can Your WFM Software Keep Up? Townhouse on the Green, 22 St. Stephen’s Green, Dublin 2, D02 HW54. CCMA Sponsor Breakfast Briefing - Concentrix - New Realities: Building Dynamic Brands in a Tech-Driven World	6	7
8	9	10 Webinar 12 noon CCMA Webinar - Contact Centre 101: What Should Your Platform Actually Do?	11 Fallon & Byrne, 11–17 Exchequer Street, Dublin 2. CCMA Sponsor Breakfast Briefing - ScorebuddyCX - The Contact Centre in 2027: What Happens Next?	12	13	14
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22	23	24	25	26	27 Dublin Royal Convention Centre, One Le Pole Square, Ship Street Great, Dublin, D08 E6PD. CCMA Irish Customer Contact & Shared Services Awards 2026	28
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Upcoming events

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ellio - Customer Service Meets the EU AI Act: Innovating with Confidence

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CCMA Member Forum

CCMA Members Forum - Bank of Ireland - Transforming Customer Service at Scale: The Journey Behind an Award-Winning Contact Centre

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CCMA Member Forum

CCMA Member Forum - Otonomee - Together We Grow – Employee Engagement for the Future of Customer Experience

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Concentrix - New Realities: Building Dynamic Brands in a Tech-Driven World

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Life Happens. Can Your WFM Software Keep Up?

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CCMA Member Forum

CCMA Webinar - Contact Centre 101: What Should Your Platform Actually Do?

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Book now

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ScorebuddyCX - The Contact Centre in 2027: What Happens Next?

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Book now

Past events

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

CCMA Sponsor Event

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers