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Events calendar

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Webinar 12 noon

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

8
9

Webinar 3 p.m.

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

10

Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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Upcoming events

10th July, 2025

Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

23rd July, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

03rd September, 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

15th June, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

CCMA Sponsor Event

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

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02nd June, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Avaya - Life & Work Beyond 2020: The Change Makers

CCMA Sponsor Event

CCMA Sponsor Webinar - Avaya - Life & Work Beyond 2020: The Change Makers

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28th May, 2021

Webinar 11 a.m.

CCMA Members Forum – New Ireland Assurance – Thriving Through Change

CCMA Member Forum

CCMA Members Forum – New Ireland Assurance – Thriving Through Change

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19th May, 2021

Webinar 11 a.m.

CCMA Sponsor Event - IT Solutions - Operational Excellence Training for Chat & Messaging Agents - 19th May 2021

CCMA Sponsor Event

CCMA Sponsor Event - IT Solutions - Operational Excellence Training for Chat & Messaging Agents - 19th May 2021

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14th May, 2021

Webinar 11 a.m.

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

CCMA Member Forum

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

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12th May, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

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