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Events calendar

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Webinar 12 noon

CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!

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The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.

CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World

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Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9.

CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities

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Upcoming events

14th January, 2026

The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World

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22nd January, 2026

Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9.

CCMA Member Forum

CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities

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Book now

19th February, 2026

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Member Forum

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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18th March, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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26th March, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Past events

05th November, 2021

Webinar 11 a.m.

CCMA Ask the Expert - Pawel Adrjan - Head of EMEA Research, Indeed Hiring Lab - How is the jobs market recovering from the pandemic?

CCMA Member Forum

CCMA Ask the Expert - Pawel Adrjan - Head of EMEA Research, Indeed Hiring Lab - How is the jobs market recovering from the pandemic?

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04th November, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 2 - W5 - Customer Centric Design

CCMA Workshop

CCMA CX Masterclass 2 - W5 - Customer Centric Design

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20th October, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

CCMA Workshop

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

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19th October, 2021

On Line Workshop 9.30 a.m. - 11.30 a.m.

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

CCMA Workshop

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

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15th October, 2021

Webinar 11 a.m.

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

CCMA Member Forum

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

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07th October, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

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