Upcoming events
Past events
19th October, 2021
On Line Workshop 9.30 a.m. - 11.30 a.m.
CCMA Workshop
CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions
Read More15th October, 2021
Webinar 11 a.m.
CCMA Member Forum
CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement
Read More07th October, 2021
On Line Workshop 10 a.m. - 1 p.m.
CCMA Workshop
CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding
Read More06th October, 2021
Webinar 2 p.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO
Read More30th September, 2021
Webinar 11 a.m.
CCMA Member Forum
CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship
Read More29th September, 2021
On Line Workshop 9.30 a.m. - 12.30 p.m.
CCMA Workshop
CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team
Read More