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Events calendar

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Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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Webinar 12 noon

CCMA Webinar - Best Practices in Performance & Quality Management

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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Webinar 11 a.m.

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

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Webinar 2.00 p.m.

CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI

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Webinar 11 a.m.

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

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Upcoming events

29th April, 2026

Webinar 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

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06th May, 2026

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.

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06th May, 2026

Webinar 9 a.m. to 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX.

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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14th May, 2026

Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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28th May, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

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Past events

07th December, 2021

On Line Workshop 11.00 a.m. - 12.30 p.m.

CCMA Sponsor Workshop - Sensée - How to Build a Strong Team Culture in a Hybrid Environment

CCMA Sponsor Event

CCMA Sponsor Workshop - Sensée - How to Build a Strong Team Culture in a Hybrid Environment

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02nd December, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 3 - W5 - Mobilising CX - Making Things Happen

CCMA Workshop

CCMA CX Masterclass 3 - W5 - Mobilising CX - Making Things Happen

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01st December, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

CCMA Workshop

CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

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25th November, 2021

Aviva Stadium Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2021

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2021

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19th November, 2021

Webinar 2 p.m.

CCMA Irish Customer Contact & Shared Services Awards 2021 - Announcement of Nominees

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2021 - Announcement of Nominees

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19th November, 2021

Webinar 11 a.m. - 12 noon

CCMA Ask the Expert Series - How to present with clarity, conviction and impact in a virtual world - Presented by Barbara Moynihan - On Your Feet

CCMA Workshop

CCMA Ask the Expert Series - How to present with clarity, conviction and impact in a virtual world - Presented by Barbara Moynihan - On Your Feet

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