Events | CCMA

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4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!	10
11	12	13	14 The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66. CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World	15	16	17
18	19	20	21	22 Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9. CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities	23	24
25	26	27	28	29	30 Webinar 12 noon CCMA Webinar - Clearing The Backlog - How AI Can Help!	31

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8	9	10	11	12 Castletroy Hotel, Limerick. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5	13	14
15	16	17	18	19 Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X. CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity	20	21
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1	2	3	4	5 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.	6	7
8	9	10	11 Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2. CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.	12	13	14
15	16	17	18	19	20 AIB, 10 Molesworth Street, Dublin 2, D02 R126. CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.	21
22	23	24	25	26 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.	27	28
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12	13	14	15 Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1. CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey	16	17 Webinar 12 noon CCMA Webinar - Best Practices in Performance & Quality Management	18
19	20	21	22	23 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).	24 Webinar 11 a.m. Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey	25
26	27	28 Webinar 2.00 p.m. CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI	29 Webinar 11 a.m. CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre: Orchestrating Human and Agentic Workforces.	30	1	2

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3	4	5	6 Webinar 9 a.m. to 11 a.m. Accenture, The Dock, 7 Hanover Quay, Dublin D02 . Webinar 9 a.m. to 11 a.m. CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX. Accenture, The Dock, 7 Hanover Quay, Dublin D02 . CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.	7	8	9
10	11	12	13 Fallon & Byrne, 11–17 Exchequer Street, Dublin 2. CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership	14	15	16
17	18	19	20	21 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference - CX 2026 - Start, Stop, Continue!	22	23
24	25	26	27	28 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI	29	30
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21	22	23	24 Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6. CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience	25	26	27
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23	24	25	26 Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68. CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner	27	28	29
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20	21	22	23 Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993. CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.	24	25	26
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18	19	20	21 The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9. CCMA Members Forum - FRS Training - What Actually Works in Training at Scale - Striving for Adaptive Learning Excellence	22	23	24
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22	23	24	25	26	27 CCMA Irish Customer Contact & Shared Services Awards 2026	28
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29	30	1	2 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities	3	4	5
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Upcoming events

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Past events

CCMA Member Forum

CCMA Launch of Members Benchmarking Report 2021

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

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CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

CCMA Sponsor Event

CCMA Sponsor Webinar - Talkdesk - Customer Service Agents; AI’s Greatest Strength

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CCMA Member Forum

CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

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Events calendar