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Events calendar

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Castletroy Hotel, Limerick.

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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Upcoming events

12th February, 2026

Castletroy Hotel, Limerick.

CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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19th February, 2026

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Member Forum

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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Book now

21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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Book now

17th June, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Book now

18th June, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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27th November, 2026

CCMA Irish Customer Contact & Shared Services Awards 2026


Past events

24th April, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

View Webinar

22nd April, 2020

Webinar 2 p.m.

CCMA Sponsor Webinar - Poly - Making Remote Work - lessons learnt from a decade of Smarter working at Poly

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Making Remote Work - lessons learnt from a decade of Smarter working at Poly

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21st April, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Supporting the mental health of your team during Covid 19 and planning for a phased return to the workplace

CCMA Member Forum

CCMA Community Chat - Webinar - Supporting the mental health of your team during Covid 19 and planning for a phased return to the workplace

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17th April, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Mark Cullen, Customer Experience Specialist, Zill.

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15th April, 2020

Webinar 2 p.m.

CCMA Sponsor Webinar - ServisBOT - Spin up a Bot in 48 hrs to Deflect Calls and Automate Responses: The AA Story

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBOT - Spin up a Bot in 48 hrs to Deflect Calls and Automate Responses: The AA Story

View Webinar

14th April, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

CCMA Member Forum

CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

View Webinar & Presentation