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Events calendar

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.

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AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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Upcoming events

15th April, 2026

Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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17th April, 2026

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Best Practices in Performance & Quality Management

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23rd April, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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24th April, 2026

Webinar 11 a.m.

CCMA Sponsor Event

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

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30th April, 2026

The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9.

CCMA Member Forum

CCMA Members Forum - FRS Training - Striving for Adaptive Learning Excellence

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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Past events

23rd May, 2019

Kildare

CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era.

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09th May, 2019

Limerick

CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre

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02nd May, 2019

CCMA Sponsor Event - Experience Avaya - Dublin

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11th April, 2019

Waterford

CCMA Sponsor Event

CCMA Members Forum - Sun Life Financial Agent led Modernisation of our IT Service Management tool ServiceNow - April 2019

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09th April, 2019

Dublin

CCMA Members Forum - New Ireland Assurance Helping People to make the difference

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04th April, 2019

Cork

CCMA Members Forum - Laya Healthcare Cork - Striving for Customer Service Excellence

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