| S | M | T | W | T | F | S |
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
|
8
|
9
|
10
|
11
|
12
Castletroy Hotel, Limerick. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5 |
13
|
14
|
|
15
|
16
|
17
|
18
|
19
Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X. CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity |
20
|
21
|
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
| S | M | T | W | T | F | S |
|
31
|
1
|
2
|
3
|
4
|
5
|
6
|
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
|
21
|
22
|
23
|
24
Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6. CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience |
25
|
26
|
27
|
|
28
|
29
|
30
|
1
|
2
|
3
|
4
|
| S | M | T | W | T | F | S |
|
28
|
29
|
30
|
1
|
2
|
3
|
4
|
|
5
|
6
|
7
|
8
Webinar 12 noon CCMA Awards 2026 - Webinar - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries |
9
|
10
|
11
|
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
|
26
|
27
|
28
|
29
Webinar 12 noon CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What? |
30
|
31
|
1
|
| S | M | T | W | T | F | S |
|
26
|
27
|
28
|
29
|
30
|
31
|
1
|
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
|
30
|
31
|
1
|
2
|
3
|
4
|
5
|
| S | M | T | W | T | F | S |
|
27
|
28
|
29
|
30
|
1
|
2
|
3
|
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
|
18
|
19
|
20
|
21
The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9. CCMA Members Forum - FRS Training - What Actually Works in Training at Scale - Striving for Adaptive Learning Excellence |
22
|
23
|
24
|
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
| S | M | T | W | T | F | S |
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
|
22
|
23
|
24
|
25
|
26
|
27
Dublin Royal Convention Centre, One Le Pole Square, Ship Street Great, Dublin, D08 E6PD. CCMA Irish Customer Contact & Shared Services Awards 2026 |
28
|
|
29
|
30
|
1
|
2
|
3
|
4
|
5
|
| S | M | T | W | T | F | S |
|
29
|
30
|
1
|
2
eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities |
3
|
4
|
5
|
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
|
27
|
28
|
29
|
30
|
31
|
1
|
2
|
Upcoming events
Past events
30th January, 2019
CCMA Members Voice Workshop - Why Looking After Your Voice is Important.
Read More29th January, 2019
Dublin
CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?
Read More