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Events calendar

S M T W T F S
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31
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2
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5
6
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8

Webinar 2 p.m.

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

9
10
11
12
13
14

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

15

Webinar 2 p.m.

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

16
17

Webinar 11 a.m.

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

18
19
20
21

Webinar 6 p.m.

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22

Webinar 2 p.m.

CCMA Sponsor Webinar - Expertivity Technologies - Launch of TU Dublin’s Level 7 Programme for Managers and Aspiring Managers in CX Organisations.

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26
27
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30

Webinar 11 a.m.

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

1
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Upcoming events

17th September, 2021

Webinar 11 a.m.

CCMA Member Forum

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

21st September, 2021

Webinar 6 p.m.

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22nd September, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Expertivity Technologies - Launch of TU Dublin’s Level 7 Programme for Managers and Aspiring Managers in CX Organisations.

29th September, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

29th September, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

30th September, 2021

Webinar 11 a.m.

CCMA Member Forum

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

07th October, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

Past events

12th November, 2020

OnLine Workshop 10 a.m.

CCMA - Introduction to Customer Journey Mapping - Interactive Online Workshop

CCMA Member Forum

CCMA - Introduction to Customer Journey Mapping - Interactive Online Workshop

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29th October, 2020

12.30 p.m Online Yoga Class

CCMA - Energise the Body | Clear the Mind. Lunchtime Yoga Pick-Me-Up

CCMA Member Forum

CCMA - Energise the Body | Clear the Mind. Lunchtime Yoga Pick-Me-Up

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23rd October, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Alison Creed - Leading your Virtual Team - Fostering Fun!

CCMA Member Forum

CCMA Ask the Expert - Alison Creed - Leading your Virtual Team - Fostering Fun!

View Webinar & Presentation

22nd October, 2020

12.30 p.m Online Yoga Class

CCMA - Energise the Body | Clear the Mind. Lunchtime Yoga Pick-Me-Up

CCMA Member Forum

CCMA - Energise the Body | Clear the Mind. Lunchtime Yoga Pick-Me-Up

Read More

16th October, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Jennifer McCartney PayPal - Talking About Mental Health in the Workplace

CCMA Member Forum

CCMA Ask the Expert - Jennifer McCartney PayPal - Talking About Mental Health in the Workplace

View Webinar

15th October, 2020

12.30 p.m. OnLine Yoga Class

CCMA - Energise the Body | Clear the Mind. Lunchtime Yoga Pick-Me-Up

CCMA Workshop

CCMA - Energise the Body | Clear the Mind. Lunchtime Yoga Pick-Me-Up

Read More