Events | CCMA

Events calendar

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27	28	29	30	31	1 Webinar 12 noon CCMA Member Survey 2023 - Launch of Members Report	2
3	4	5	6 Killashee House Hotel, Naas, Co. Kildare, W91 DC98. CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.	7	8	9
10	11	12	13 RelateCare, Unit 10/11, IDA, Cork Road, Waterford, X91 F720. CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm	14 Webinar 2 p.m. CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.	15	16
17	18	19	20	21 Wellesley Room, Ground Floor, Merrion Hotel, Dublin. CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.	22	23
24	25	26	27 Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R. CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX	28	29	30

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15	16	17	18 TELUS International, Mahon, Cork CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International	19	20	21
22	23	24	25	26 Webinar 11 a.m. CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge	27	28
29	30	31	1	2	3	4

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29	30	31	1	2	3	4
5	6	7	8	9 Sandyford Dublin CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites	10	11
12	13	14	15 Louis Fitzgerald Hotel, Newlands Cross, Dublin. CCMA Workshop - How to Listen to your customers to Build the Service they Want - Cormac Murphy Ennovate Consulting	16	17	18
19	20	21	22 City East Plaza, Ballysimon, Limerick, V94 X2N9. CCMA Members Forum - Northern Trust - Investing in Talent	23 CCMA Ireland Ltd. AGM, Dell Technologies, Cherrywood, Dublin. CCMA Ireland Ltd - Annual General Meeting 2023 - Dublin	24	25
26	27	28	1	2	3	4

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26	27	28	1	2 Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Breakfast Briefing - Workair and Uniphore - The Future of the AI-Powered Contact Centre Starts Now	3	4
5	6	7	8 CarTrawler, Classon House, Dundrum Business Park, Dundrum, Dublin D14 KX83. CCMA Members Forum - CarTrawler - Levelling up an Award-Winning Contact Centre	9	10 Webinar 11 a.m. CCMA Sponsor Webinar - Poly HP - Women In Leadership: Cracking the Code	11
12	13	14	15 Webinar 11 a.m. Sponsor Webinar - MaxContact - How to reduce costs in your contact centre without compromising experience	16	17	18
19	20	21	22 Webinar 11 a.m. CCMA Community Chat Webinar - How to develop your Emotional Intelligence - Alison Creed The Coaching Creed	23	24	25
26	27	28	29 Webinar 11 a.m. Sponsor Webinar - Workair & 8x8 - Conversational AI: How self-service environments can optimise customer engagement, drive efficiency & deliver exceptional CX	30	31	1

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26	27	28	29	30	31	1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19 Dublin CCMA In Person Workshop - Team Engagement and Motivation - The Coaching Creed	20 BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4. CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture	21	22
23	24	25	26 PayPal, Ballycoolin Business Park, Blanchardstown, Dublin 15. CCMA Members Forum - PayPal - How we make Every Customer Smile	27	28	29
30	1	2	3	4	5	6

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30	1	2	3	4 Webinar 12 noon Sponsor Webinar - The Forum - Strength in Numbers– Best practice for your planning function!	5	6
7	8	9	10	11	12 Webinar 11 a.m. CCMA Sponsor Webinar - Puzzel and Xcentuate - How to make your Contact Centre Profitable	13
14	15	16	17	18 IDA Ireland HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA Members Forum - Delivering on Diversity and Inclusion in a Hybrid World	19	20
21	22	23	24	25 Aviva Stadium Dublin CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement	26	27
28	29	30	31 eir, Hibernia House, Cherrywood Business Park, Loughlinstown, Dublin. D18 E440 CCMA Members Forum - eir - Showcasing how Robotics Technology can transform your CX Delivery	1	2	3

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28	29	30	31	1	2	3
4	5	6	7 The Mayson Hotel, North Wall Quay, Dublin. Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.	8	9	10
11	12	13	14	15	16	17
18	19	20	21 Fitzwilliam Hotel, St. Stephen's Green, Dublin 2. CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage	22 Webinar 11 a.m. CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre	23	24
25	26	27	28	29	30 Webinar 12 noon CCMA Irish Customer Contact & Shared Services Awards 2023 Judges Call	1

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27	28	29	30	31	1	2

S	M	T	W	T	F	S
27	28	29	30	31	1 Webinar 12 noon CCMA Member Survey 2023 - Launch of Members Report	2
3	4	5	6 Killashee House Hotel, Naas, Co. Kildare, W91 DC98. CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.	7	8	9
10	11	12	13 RelateCare, Unit 10/11, IDA, Cork Road, Waterford, X91 F720. CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm	14 Webinar 2 p.m. CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.	15	16
17	18	19	20	21 Wellesley Room, Ground Floor, Merrion Hotel, Dublin. CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.	22	23
24	25	26	27 Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R. CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX	28	29	30

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1	2	3	4	5 Leopardstown Racecourse, Dublin 18, D18 C9V6. CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy	6	7
8	9	10	11	12 New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9. CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues	13	14
15	16	17	18	19 Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2. W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event	20	21
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29	30	31	1	2	3	4

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29	30	31	1	2	3	4
5	6	7	8	9	10	11
12	13	14	15	16	17 RDS, Ballsbridge, Dublin 4. CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023	18
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26	27	28	29	30	1	2

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Upcoming events

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

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CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

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CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

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CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

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Past events

CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution

CCMA Member Forum

CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution

CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre

CCMA Member Forum

CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre

CCMA Ireland Ltd EGM

CCMA Member Forum

CCMA Ireland Ltd EGM

Register to Attend Here

CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Member Forum

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

View Presentations

CCMA - Team Leader Masterclass

CCMA Member Forum

CCMA - Team Leader Masterclass