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Events calendar

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Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV.

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

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Webinar 12 noon

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

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Webinar 12 noon

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

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Webinar 12 noon

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

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Upcoming events

29th February, 2024

9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

29th February, 2024

CCMA AGM Webinar 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

06th March, 2024

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Member Forum

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement

07th March, 2024

Webinar 12 noon

CCMA Sponsor Event

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation

07th March, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.

15th March, 2024

One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521.

CCMA Sponsor Event

CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.

27th March, 2024

Telus International, North Dock, Dublin 1, D01 X7H6.

CCMA Member Forum

CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland

Past events

26th January, 2023

Webinar 11 a.m.

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

CCMA Member Forum

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

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18th January, 2023

TELUS International, Mahon, Cork

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

CCMA Member Forum

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

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26th November, 2022

Aviva Stadium Dublin

CCMA Irish Customer Contact & Shared Services Awards 2022

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022

Book your seat now

16th November, 2022

BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4.

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

CCMA Sponsor Event

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

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09th November, 2022

Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

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26th October, 2022

The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

CCMA Member Forum

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

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