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Events calendar

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1

Webinar 12 noon

CCMA Member Survey 2023 - Launch of Members Report

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6

Killashee House Hotel, Naas, Co. Kildare, W91 DC98.

CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.

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13

RelateCare, Unit 10/11, IDA, Cork Road, Waterford, X91 F720.

CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm

14

Webinar 2 p.m.

CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.

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21

Wellesley Room, Ground Floor, Merrion Hotel, Dublin.

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

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27

Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

28
29
30

Upcoming events

27th September, 2023

Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

05th October, 2023

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

12th October, 2023

New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

19th October, 2023

Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2.

CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

17th November, 2023

RDS, Ballsbridge, Dublin 4.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

Past events

23rd June, 2022

SalesSense, Finnabair Business Park, Dundalk, Co. Louth.

CCMA Member Forum - Futureproof your Customer Service and Sales  with Next generation Cloud Solution

CCMA Member Forum

CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution

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22nd June, 2022

CarTrawler

CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre

CCMA Member Forum

CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre

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14th June, 2022

On Line 4.30 p.m.

CCMA Ireland Ltd EGM

CCMA Member Forum

CCMA Ireland Ltd EGM

Register to Attend Here

09th June, 2022

Webinar 2 p.m.

CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie

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19th May, 2022

Aviva Stadium Dublin

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Member Forum

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

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12th May, 2022

8.30 a.m. - 11.00 a.m. IDA Ireland Corporate Office, Three Park Place, Hatch Street Upper, Dublin 2, D02 FX65.

CCMA - Team Leader Masterclass

CCMA Member Forum

CCMA - Team Leader Masterclass

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