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Events calendar

S M T W T F S
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31
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2

Webinar

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

3

Webinar

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

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7

Webinar 11 a.m.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

8

Webinar 2 p.m.

CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy

9

Webinar 11 a.m.

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

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24

Webinar 11 a.m.

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

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2

Upcoming events

08th April, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy

09th April, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

24th April, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

20th May, 2020

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

20th May, 2020

Dublin

CCMA Member Forum

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

20th May, 2020

Kildare

CCMA Annual Conference CX 2020

20th May, 2020

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Past events

28th November, 2018

CCMA Sponsor Event - Oracle Customer Journey Mapping Workshop - Dublin.

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20th November, 2018

CCMA Sponsor Event - BT & Cisco - Creating Meaningful Customer Experiences - Galway

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15th November, 2018

Sponsor Webinar - Syndeo - In the age of Messaging, Contact Centre Operations must be 24 x 7

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14th November, 2018

CCMA Ireland Ltd. Annual General Meeting Dublin.

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10th November, 2018

Dublin

CCMA Irish Customer Contact & Shared Services Awards 2018

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23rd October, 2018

CCMA Sponsor Event - BT & Cisco - Creating Meaningful Customer Experiences - Dublin.

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