Events | CCMA

Events calendar

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30	31	1	2	3	4	5
6	7	8	9 Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025	10	11	12
13	14	15	16 BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4. BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable	17	18	19
20	21	22	23	24	25	26 Aviva Stadium Dublin CCMA Irish Customer Contact & Shared Services Awards 2022
27	28	29	30	1	2	3

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26	27	28	29	30	31	1
2	3	4	5	6	7	8
9	10	11	12	13 Webinar 2 p.m. - 4 p.m. CCMA Sponsor Event - BT - Nextipedia 2022 - Unlocking the Answers	14 Webinar 11 a.m. CCMA Sponsor Webinar - Reassurance.ie - Safe Return to the office 2022 - Keeping Covid out of your workplace	15
16	17	18	19 On Line 4.30 p.m. CCMA Ireland Ltd - Annual General Meeting (AGM) 2021 - Online - Wednesday 19th January 2022 - 4.30 p.m.	20	21 Webinar 11 a.m. CCMA - Technology Showcase - Hear About Three Innovative Irish Tech Companies Providing Services to Enhance Your CX Operation	22
23	24	25	26 On Line Workshop 9.30 a.m. - 12.30 p.m. CCMA Leadership Development Workshop 5 - Managing yourself while Leading others	27 Webinar 5 p.m. Webinar 10 a.m. GMT Webinar 5 p.m. Sponsor Webinar - Talkdesk - How Emerging Technologies can elevate CX in Financial Services Webinar 10 a.m. GMT CCMA Sponsor Webinar - Jabra - Collaborate Anywhere How To Successfully Connect Your Hybrid Workforce	28	29
30	31	1	2	3	4	5

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30	31	1	2 6 p.m. GMT CCMA Sponsor Event - Talkdesk - The future of Customer Service: What retailers should prepare for in 2022	3	4	5
6	7	8	9	10	11	12
13	14	15	16 On Line Workshop 9.30 a.m. - 12.30 p.m. Webinar 2 p.m. On Line Workshop 9.30 a.m. - 12.30 p.m. CCMA Leadership Development Workshop 6 - Managing Your Career Development Webinar 2 p.m. CCMA Sponsor Event - Workair Series featuring 8x8 - Optimising Remote and Hybrid Workforces	17	18	19
20	21	22	23 Webinar 2 p.m. CCMA Sponsor Webinar - Talkdesk - The Data-Driven Way to Win in Customer Experience	24	25	26
27	28	1	2	3	4	5

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27	28	1	2	3	4 Webinar 11 a.m. CCMA Ask the Expert Webinar - What is your Quality Team for and how can they be more valuable to your Operational Needs? - Cormac Murphy Ennovate Consulting	5
6	7	8	9	10	11 Webinar 11 a.m. CCMA - Ask the Expert - Employee Experience – Supporting Your Talent to Thrive – Sarah Kaiser Head of Employee Engagement Fidelity International	12
13	14	15	16	17	18	19
20	21	22	23 Webinar 2 p.m. CCMA Sponsor Webinar - Jabra - The Rise of the Super-Agent in the New Contact Centre	24	25	26
27	28	29	30	31	1	2

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27	28	29	30	31	1 Webinar 11 a.m. CCMA - FMI & Electric Ireland - What makes a Partnership Strategic?	2
3	4	5	6	7	8 Webinar 11 a.m. CCMA Ask the Expert - PayPal’s Effortless Transformation Journey	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27 Webinar 2 p.m. CCMA Sponsor Webinar - Workair Series – Event 2 : Dialpad & The Future of Customer Engagement & Experience powered by AI	28	29	30

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1	2	3	4	5	6	7
8	9	10	11 Webinar 2 p.m. CCMA - Ask the Expert - Stephanie Good, Diversity & Inclusion Consulting Lead at PwC Ireland - Inclusion across the Employee Lifecycle	12 8.30 a.m. - 11.00 a.m. IDA Ireland Corporate Office, Three Park Place, Hatch Street Upper, Dublin 2, D02 FX65. CCMA - Team Leader Masterclass	13	14
15	16	17	18	19 Aviva Stadium Dublin CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event	20	21
22	23	24	25	26	27	28
29	30	31	1	2	3	4

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29	30	31	1	2	3	4
5	6	7	8	9 Webinar 2 p.m. CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie	10	11
12	13	14 On Line 4.30 p.m. CCMA Ireland Ltd EGM	15	16	17	18
19	20	21	22 CarTrawler CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre	23 SalesSense, Finnabair Business Park, Dundalk, Co. Louth. CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution	24	25
26	27	28	29	30	1	2

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26	27	28	29	30	1	2
3	4	5 Webinar 2 p.m. CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call	6	7	8	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27	28	29	30
31	1	2	3	4	5	6

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31	1	2	3	4	5	6
7	8	9	10	11 Webinar 12 noon CCMA Member Survey 2022 - Results Presentation	12	13
14	15	16	17	18	19	20
21	22	23	24	25	26	27
28	29	30	31	1	2	3

S	M	T	W	T	F	S
28	29	30	31	1	2	3
4	5	6	7	8	9	10
11	12	13	14 Webinar 2 p.m. CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond	15	16	17
18	19	20	21 Webinar 2 p.m. Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen	22 Webinar 2 p.m. CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning	23	24
25	26	27	28	29 The Ivy, 13 -17 Dawson Street, Dublin. CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT	30	1

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25	26	27	28	29	30	1
2	3	4	5	6	7	8
9	10	11	12	13 Three, National Technology Park, Castletroy, Limerick. CCMA - Member Forum - Three - How we built an Award Winning Contact Centre	14	15
16	17	18	19	20	21	22
23	24	25 Dublin City Centre CCMA Member Workshop - Complaints Management As A CX Differentiator	26 The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5. In Person Workshop 11.00 a.m. - 5.00 pm The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5. CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives In Person Workshop 11.00 a.m. - 5.00 pm CCMA - Leadership Development Workshop - How to Implement a Hybrid Working Framework for your Team	27	28	29
30	31	1	2	3	4	5

S	M	T	W	T	F	S
30	31	1	2	3	4	5
6	7	8	9 Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025	10	11	12
13	14	15	16 BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4. BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable	17	18	19
20	21	22	23	24	25	26 Aviva Stadium Dublin CCMA Irish Customer Contact & Shared Services Awards 2022
27	28	29	30	1	2	3

S	M	T	W	T	F	S
27	28	29	30	1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 Dublin CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop	31

Upcoming events

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

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CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

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CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

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Past events

CCMA Ask the Expert Series - How to present with clarity, conviction and impact in a virtual world - Presented by Barbara Moynihan - On Your Feet

CCMA Workshop

CCMA Ask the Expert Series - How to present with clarity, conviction and impact in a virtual world - Presented by Barbara Moynihan - On Your Feet

CCMA Leadership Development Workshop 3 - How to Manage Tough Conversations in Today’s Workplace

CCMA Workshop

CCMA Leadership Development Workshop 3 - How to Manage Tough Conversations in Today’s Workplace

Sponsor Webinar - Sensée - Building a Strong Team Culture in Hybrid Environments

CCMA Sponsor Event

Sponsor Webinar - Sensée - Building a Strong Team Culture in Hybrid Environments

CCMA Ask the Expert - Pawel Adrjan - Head of EMEA Research, Indeed Hiring Lab - How is the jobs market recovering from the pandemic?

CCMA Member Forum

CCMA Ask the Expert - Pawel Adrjan - Head of EMEA Research, Indeed Hiring Lab - How is the jobs market recovering from the pandemic?

CCMA CX Masterclass 2 - W5 - Customer Centric Design

CCMA Workshop

CCMA CX Masterclass 2 - W5 - Customer Centric Design

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

CCMA Workshop

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed