Events | CCMA

Events calendar

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26	27	28	29	30	1	2
3	4	5 Webinar 2 p.m. CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call	6	7	8	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
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2	3	4	5	6	7	8
9	10	11	12	13 Webinar 2 p.m. - 4 p.m. CCMA Sponsor Event - BT - Nextipedia 2022 - Unlocking the Answers	14 Webinar 11 a.m. CCMA Sponsor Webinar - Reassurance.ie - Safe Return to the office 2022 - Keeping Covid out of your workplace	15
16	17	18	19 On Line 4.30 p.m. CCMA Ireland Ltd - Annual General Meeting (AGM) 2021 - Online - Wednesday 19th January 2022 - 4.30 p.m.	20	21 Webinar 11 a.m. CCMA - Technology Showcase - Hear About Three Innovative Irish Tech Companies Providing Services to Enhance Your CX Operation	22
23	24	25	26 On Line Workshop 9.30 a.m. - 12.30 p.m. CCMA Leadership Development Workshop 5 - Managing yourself while Leading others	27 Webinar 5 p.m. Webinar 10 a.m. GMT Webinar 5 p.m. Sponsor Webinar - Talkdesk - How Emerging Technologies can elevate CX in Financial Services Webinar 10 a.m. GMT CCMA Sponsor Webinar - Jabra - Collaborate Anywhere How To Successfully Connect Your Hybrid Workforce	28	29
30	31	1	2	3	4	5

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30	31	1	2 6 p.m. GMT CCMA Sponsor Event - Talkdesk - The future of Customer Service: What retailers should prepare for in 2022	3	4	5
6	7	8	9	10	11	12
13	14	15	16 On Line Workshop 9.30 a.m. - 12.30 p.m. Webinar 2 p.m. On Line Workshop 9.30 a.m. - 12.30 p.m. CCMA Leadership Development Workshop 6 - Managing Your Career Development Webinar 2 p.m. CCMA Sponsor Event - Workair Series featuring 8x8 - Optimising Remote and Hybrid Workforces	17	18	19
20	21	22	23 Webinar 2 p.m. CCMA Sponsor Webinar - Talkdesk - The Data-Driven Way to Win in Customer Experience	24	25	26
27	28	1	2	3	4	5

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27	28	1	2	3	4 Webinar 11 a.m. CCMA Ask the Expert Webinar - What is your Quality Team for and how can they be more valuable to your Operational Needs? - Cormac Murphy Ennovate Consulting	5
6	7	8	9	10	11 Webinar 11 a.m. CCMA - Ask the Expert - Employee Experience – Supporting Your Talent to Thrive – Sarah Kaiser Head of Employee Engagement Fidelity International	12
13	14	15	16	17	18	19
20	21	22	23 Webinar 2 p.m. CCMA Sponsor Webinar - Jabra - The Rise of the Super-Agent in the New Contact Centre	24	25	26
27	28	29	30	31	1	2

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27	28	29	30	31	1 Webinar 11 a.m. CCMA - FMI & Electric Ireland - What makes a Partnership Strategic?	2
3	4	5	6	7	8 Webinar 11 a.m. CCMA Ask the Expert - PayPal’s Effortless Transformation Journey	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27 Webinar 2 p.m. CCMA Sponsor Webinar - Workair Series – Event 2 : Dialpad & The Future of Customer Engagement & Experience powered by AI	28	29	30

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8	9	10	11 Webinar 2 p.m. CCMA - Ask the Expert - Stephanie Good, Diversity & Inclusion Consulting Lead at PwC Ireland - Inclusion across the Employee Lifecycle	12 8.30 a.m. - 11.00 a.m. IDA Ireland Corporate Office, Three Park Place, Hatch Street Upper, Dublin 2, D02 FX65. CCMA - Team Leader Masterclass	13	14
15	16	17	18	19 Aviva Stadium Dublin CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event	20	21
22	23	24	25	26	27	28
29	30	31	1	2	3	4

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5	6	7	8	9 Webinar 2 p.m. CCMA Sponsor Webinar - Poly - Vocal Empowerment with Linsey Dempsey of SingatWork.ie	10	11
12	13	14 On Line 4.30 p.m. CCMA Ireland Ltd EGM	15	16	17	18
19	20	21	22 CarTrawler CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre	23 SalesSense, Finnabair Business Park, Dundalk, Co. Louth. CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution	24	25
26	27	28	29	30	1	2

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26	27	28	29	30	1	2
3	4	5 Webinar 2 p.m. CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call	6	7	8	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27	28	29	30
31	1	2	3	4	5	6

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28	29	30	31	1	2	3

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4	5	6	7	8	9	10
11	12	13	14	15	16 Dublin CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations	17
18	19	20	21 The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5. CCMA Member Summer Gathering Hosted by Google	22	23	24
25	26	27	28	29	30	1

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4	5	6	7	8 Cork CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 Dublin CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop	31

Upcoming events

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call

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CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Read More
Book now

CCMA Member Forum

CCMA Member Summer Gathering Hosted by Google

Join our summer gathering

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

Read More
Book now

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

Past events

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

CCMA Member Forum

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

CCMA Sponsor Event

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

CCMA Launch of Members Benchmarking Report 2021

CCMA Member Forum

CCMA Launch of Members Benchmarking Report 2021