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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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13th February, 2025

Lawlors Hotel, Naas, Co. Kildare.

CCMA Sponsor Event

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

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13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Past events

23rd February, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

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15th February, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

CCMA Sponsor Event

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

View Webinar Recording

09th February, 2024

Webinar 12 noon

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

CCMA Sponsor Event

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

View Webinar Recording

01st February, 2024

Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV.

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

CCMA Member Forum

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

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26th January, 2024

Webinar 12 noon

CCMA Webinar – Leading your Team into 2024 - 5 Tips to run an effective Coaching Programme - Alison Creed - The Coaching Creed

CCMA Member Forum

CCMA Webinar – Leading your Team into 2024 - 5 Tips to run an effective Coaching Programme - Alison Creed - The Coaching Creed

View Webinar Recording & Presentation

17th January, 2024

Killashee House Hotel, Naas, Co. Kildare, W91 DC98.

CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!

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