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Events calendar

S M T W T F S
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9

Webinar 2 p.m.

CCMA Sponsor Webinar - Noble Systems - The Benefits of a Flexible Contact Centre

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16

Webinar 2 p.m.

CCMA Sponsor Webinar - Microsoft - Stay Safe, Stay Well, Stay Connected, and Keep Learning

17

Interactive Webinar 10 a.m. - 12 noon

CCMA Employee Engagement Workshop

18

Webinar 11 a.m.

CCMA Ask the Expert - Brian Farrelly - The Future of Work

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30

Webinar 11 a.m.

CCMA Keynote Address 2020 - Ken Hughes - THE JOY OF CX: Why Your Customer Experience is Everything

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Upcoming events

30th September, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Keynote Address 2020 - Ken Hughes - THE JOY OF CX: Why Your Customer Experience is Everything

07th October, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - PwC - Engaging Employees in the ‘New Normal’

20th November, 2020

Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

10th February, 2021

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

18th February, 2021

Cork

CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

24th February, 2021

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

24th March, 2021

Dublin

CCMA Member Forum

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

Past events

07th April, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

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03rd April, 2020

Webinar

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

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02nd April, 2020

Webinar

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

CCMA Sponsor Event

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

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31st March, 2020

Webinar

CCMA Community Chat - Webinar - Engaging Employees during times of Disruption

CCMA Member Forum

CCMA Community Chat - Webinar - Engaging Employees during times of Disruption

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27th March, 2020

Community Chat Webinar

CCMA Community Chat - Webinar - Self-Care for You and Your Teams

CCMA Member Forum

CCMA Community Chat - Webinar - Self-Care for You and Your Teams

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24th March, 2020

Webinar

CCMA Community Chat - Webinar - Strategies and Tools for Supporting Remote Teams

CCMA Member Forum

CCMA Community Chat - Webinar - Strategies and Tools for Supporting Remote Teams

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