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Events calendar

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Webinar 9 a.m. to 11 a.m.

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

Webinar 9 a.m. to 11 a.m.

CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX.

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.

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Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

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Upcoming events

21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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28th May, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

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Book now

24th June, 2026

Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6.

CCMA Member Forum

CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience

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26th August, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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23rd September, 2026

Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

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21st October, 2026

The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9.

CCMA Member Forum

CCMA Members Forum - FRS Training - What Actually Works in Training at Scale - Striving for Adaptive Learning Excellence

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27th November, 2026

CCMA Irish Customer Contact & Shared Services Awards 2026


Past events

19th October, 2023

Three Ireland, 28-29 Sir John Rogerson’s Quay, Dublin 2.

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

CCMA Member Forum

W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event

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12th October, 2023

New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

CCMA Member Forum

CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

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05th October, 2023

Leopardstown Racecourse, Dublin 18, D18 C9V6.

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy

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27th September, 2023

Genesys Innovation Centre, Bonham Quay, Galway, H91 AX8R.

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX

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21st September, 2023

Wellesley Room, Ground Floor, Merrion Hotel, Dublin.

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

CCMA Sponsor Event

CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

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14th September, 2023

Webinar 2 p.m.

CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.

CCMA Sponsor Event

CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.

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