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Events calendar

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Webinar 9 a.m. to 11 a.m.

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

Webinar 9 a.m. to 11 a.m.

CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX.

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.

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Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

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Upcoming events

28th May, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

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24th June, 2026

Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6.

CCMA Member Forum

CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience

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26th August, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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23rd September, 2026

Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

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21st October, 2026

The Club Hotel, GOFFS Avenue, Kill, Co.Kildare W91 APW9.

CCMA Member Forum

CCMA Members Forum - FRS Training - What Actually Works in Training at Scale - Striving for Adaptive Learning Excellence

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27th November, 2026

CCMA Irish Customer Contact & Shared Services Awards 2026


02nd December, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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Past events

18th May, 2023

IDA Ireland HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Members Forum - Delivering on Diversity and Inclusion in a Hybrid World

CCMA Member Forum

CCMA Members Forum - Delivering on Diversity and Inclusion in a Hybrid World

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12th May, 2023

Webinar 11 a.m.

CCMA Sponsor Webinar - Puzzel and Xcentuate - How to make your Contact Centre Profitable

CCMA Sponsor Event

CCMA Sponsor Webinar - Puzzel and Xcentuate - How to make your Contact Centre Profitable

View Webinar Recording

04th May, 2023

Webinar 12 noon

Sponsor Webinar - The Forum - Strength in Numbers– Best practice for your planning function!

CCMA Sponsor Event

Sponsor Webinar - The Forum - Strength in Numbers– Best practice for your planning function!

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26th April, 2023

PayPal, Ballycoolin Business Park, Blanchardstown, Dublin 15.

CCMA Members Forum - PayPal - How we make Every Customer Smile

CCMA Member Forum

CCMA Members Forum - PayPal - How we make Every Customer Smile

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20th April, 2023

BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4.

CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture

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19th April, 2023

Dublin

CCMA In Person Workshop - Team Engagement and Motivation - The Coaching Creed

CCMA Workshop

CCMA In Person Workshop - Team Engagement and Motivation - The Coaching Creed

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