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Events calendar

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Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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Webinar 12 noon

CCMA Webinar - Best Practices in Performance & Quality Management

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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Webinar 11 a.m.

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

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Webinar 2.00 p.m.

CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI

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Webinar 11 a.m.

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

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Upcoming events

28th April, 2026

Webinar 2.00 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI

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29th April, 2026

Webinar 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

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Book now

06th May, 2026

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.

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06th May, 2026

Webinar 9 a.m. to 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX.

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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Book now

14th May, 2026

Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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Past events

15th February, 2023

Louis Fitzgerald Hotel, Newlands Cross, Dublin.

CCMA Workshop - How to Listen to your customers to Build the Service they Want - Cormac Murphy Ennovate Consulting

CCMA Workshop

CCMA Workshop - How to Listen to your customers to Build the Service they Want - Cormac Murphy Ennovate Consulting

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09th February, 2023

Sandyford Dublin

CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites

CCMA Member Forum

CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites

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26th January, 2023

Webinar 11 a.m.

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

CCMA Member Forum

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

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18th January, 2023

TELUS International, Mahon, Cork

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

CCMA Member Forum

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

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26th November, 2022

Aviva Stadium Dublin

CCMA Irish Customer Contact & Shared Services Awards 2022

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022

Book your seat now

16th November, 2022

BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4.

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

CCMA Sponsor Event

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

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