Events | CCMA

Events calendar

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1	2	3	4	5 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.	6	7
8	9	10	11 Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2. CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.	12	13	14
15	16	17	18	19	20 AIB, 10 Molesworth Street, Dublin 2, D02 R126. CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.	21
22	23	24	25	26 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.	27	28
29	30	31	1	2	3	4

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28	29	30	31	1	2	3
4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!	10
11	12	13	14 The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66. CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World	15	16	17
18	19	20	21	22 Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9. CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities	23	24
25	26	27	28	29	30 Webinar 12 noon CCMA Webinar - Clearing The Backlog - How AI Can Help!	31

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1	2	3	4	5	6	7
8	9	10	11	12 Castletroy Hotel, Limerick. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5	13	14
15	16	17	18	19 Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X. CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity	20	21
22	23	24	25	26	27	28

S	M	T	W	T	F	S
1	2	3	4	5 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.	6	7
8	9	10	11 Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2. CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.	12	13	14
15	16	17	18	19	20 AIB, 10 Molesworth Street, Dublin 2, D02 R126. CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.	21
22	23	24	25	26 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.	27	28
29	30	31	1	2	3	4

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29	30	31	1	2	3	4
5	6	7	8	9	10	11
12	13	14	15 Yuno Energy Group, Corrig Court, Corrig Rd, Sandyford Business Park, Dublin 18, D18 WV79. CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey	16	17	18
19	20	21	22	23 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).	24	25
26	27	28	29	30	1	2

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26	27	28	29	30	1	2
3	4	5	6	7	8	9
10	11	12	13 Fallon & Byrne, 11–17 Exchequer Street, Dublin 2. CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership	14	15	16
17	18	19	20	21 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference - CX 2026 - Start, Stop, Continue!	22	23
24	25	26	27	28	29	30
31	1	2	3	4	5	6

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31	1	2	3	4	5	6
7	8	9	10	11	12	13
14	15	16	17 Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68. CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner	18 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities	19	20
21	22	23	24	25	26	27
28	29	30	1	2	3	4

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28	29	30	1	2	3	4
5	6	7	8	9	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24	25
26	27	28	29	30	31	1

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26	27	28	29	30	31	1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31	1	2	3	4	5

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30	31	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30	1	2	3

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27	28	29	30	1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

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1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27 CCMA Irish Customer Contact & Shared Services Awards 2026	28
29	30	1	2	3	4	5

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29	30	1	2	3	4	5
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27	28	29	30	31	1	2

Upcoming events

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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Book now

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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Book now

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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Book now

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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Book now

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Book now

Past events

CCMA - Member Forum - Three - How we built an Award Winning Contact Centre

CCMA Member Forum

CCMA - Member Forum - Three - How we built an Award Winning Contact Centre

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

CCMA Member Forum

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

CCMA Sponsor Event

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

Access Webinar Recording

CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond

CCMA Sponsor Event

CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond

CCMA Member Survey 2022 - Results Presentation

CCMA Member Forum

CCMA Member Survey 2022 - Results Presentation