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Events calendar

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Castletroy Hotel, Limerick.

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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Upcoming events

05th March, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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11th March, 2026

Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Proving Customer Outcomes in a World of AI, Risk and Regulation.

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19th March, 2026

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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26th March, 2026

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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15th April, 2026

Yuno Energy Group, Corrig Court, Corrig Rd, Sandyford Business Park, Dublin 18, D18 WV79.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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Past events

03rd February, 2021

Webinar 2 p.m.

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

CCMA Member Forum

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

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29th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

View Presentation Deck

15th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

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16th December, 2020

Webinar 11 a.m.

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

CCMA Sponsor Event

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

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25th November, 2020

Webinar 2 p.m.

CCMA Members Forum - Employer Obligations: Considering tax, legal and well-being obligations in a remote work working environment – An Industry Discussion.

CCMA Member Forum

CCMA Members Forum - Employer Obligations: Considering tax, legal and well-being obligations in a remote work working environment – An Industry Discussion.

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20th November, 2020

Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

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