Events | CCMA

Events calendar

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8	9	10	11	12 Castletroy Hotel, Limerick. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5	13	14
15	16	17	18	19 Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X. CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity	20	21
22	23	24	25	26	27	28

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28	29	30	31	1	2	3
4	5	6	7	8	9 Webinar 12 noon CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!	10
11	12	13	14 The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66. CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World	15	16	17
18	19	20	21	22 Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9. CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities	23	24
25	26	27	28	29	30 Webinar 12 noon CCMA Webinar - Clearing The Backlog - How AI Can Help!	31

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1	2	3	4	5	6	7
8	9	10	11	12 Castletroy Hotel, Limerick. CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5	13	14
15	16	17	18	19 Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X. CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity	20	21
22	23	24	25	26	27	28

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1	2	3	4	5 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.	6	7
8	9	10	11 Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2. CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Proving Customer Outcomes in a World of AI, Risk and Regulation.	12	13	14
15	16	17	18	19	20 AIB, 10 Molesworth Street, Dublin 2, D02 R126. CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.	21
22	23	24	25	26 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.	27	28
29	30	31	1	2	3	4

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29	30	31	1	2	3	4
5	6	7	8	9	10	11
12	13	14	15 Yuno Energy Group, Corrig Court, Corrig Rd, Sandyford Business Park, Dublin 18, D18 WV79. CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey	16	17	18
19	20	21	22	23	24	25
26	27	28	29	30	1	2

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26	27	28	29	30	1	2
3	4	5	6	7	8	9
10	11	12	13 Fallon & Byrne, 11–17 Exchequer Street, Dublin 2. CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership	14	15	16
17	18	19	20	21 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference - CX 2026 - Start, Stop, Continue!	22	23
24	25	26	27	28	29	30
31	1	2	3	4	5	6

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31	1	2	3	4	5	6
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14	15	16	17 Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68. CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner	18 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities	19	20
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28	29	30	1	2	3	4

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15	16	17	18	19	20	21
22	23	24	25	26	27 CCMA Irish Customer Contact & Shared Services Awards 2026	28
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Upcoming events

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Proving Customer Outcomes in a World of AI, Risk and Regulation.

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Book now

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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Past events

CCMA Sponsor Webinar - IT Solutions & Liveperson - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience - 2nd April 2020

CCMA Sponsor Event

CCMA Sponsor Webinar - IT Solutions & Liveperson - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience - 2nd April 2020

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CCMA Community Chat - Webinar - Engaging Employees during times of Disruption

CCMA Member Forum

CCMA Community Chat - Webinar - Engaging Employees during times of Disruption

CCMA Community Chat - Webinar - Self-Care for You and Your Teams

CCMA Member Forum

CCMA Community Chat - Webinar - Self-Care for You and Your Teams

CCMA Community Chat - Strategies and Tools for Supporting Remote Teams - Alison Creed

CCMA Member Forum

CCMA Community Chat - Strategies and Tools for Supporting Remote Teams - Alison Creed

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CCMA Community Chat - Webinar - Mindfulness Moments Recording

CCMA Member Forum

CCMA Community Chat - Webinar - Mindfulness Moments Recording

CCMA Workshop

CCMA Member Workshop - Proven Strategies for Managing Remote and Smart Teams