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Events calendar

S M T W T F S
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Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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Webinar 12 noon

CCMA Webinar - Best Practices in Performance & Quality Management

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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Webinar 11 a.m.

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

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Webinar 2.00 p.m.

CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI

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Webinar 11 a.m.

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

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Upcoming events

06th May, 2026

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.

06th May, 2026

Webinar 9 a.m. to 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Zoom CX Summit - From Insight to Impact: The Next Era of Connected CX.

13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

14th May, 2026

Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

28th May, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

18th June, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

Past events

08th March, 2019

CCMA Marking International Women’s Day - Balance for Better, Better the Balance Better the World

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07th March, 2019

CCMA Member Workshop Delivering Effective Frontline Coaching to Drive Results A One Day Workshop

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26th February, 2019

Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity

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30th January, 2019

CCMA Members Voice Workshop - Why Looking After Your Voice is Important.

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29th January, 2019

Dublin

CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?

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16th January, 2019

Sponsor Event - Oracle OpenWorld - London 16th-17th January

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