Events | CCMA

Events calendar

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15	16	17	18	19	20 Dublin CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020	21
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5	6	7	8 Dublin BT Nextipedia - A New Symposium for World Leaders in Tech Innovation	9	10	11
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26	27	28	29	30 Dublin CCMA Sponsor Event - ServisBOT - A Customer Story of Chatbot Success	31	1

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16	17	18	19 Dublin. CCMA Members Forum - CarTrawler & Edgetier - Using AI to deliver seamless customer experiences and drive commercial results	20	21	22
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1	2	3	4 Dublin CCMA Workshop - Coaching for results in a CX environment	5	6	7
8	9	10	11 Dublin CCMA Member Workshop - Proven Strategies for Managing Remote and Smart Teams	12	13	14
15	16	17	18	19	20 Webinar CCMA Community Chat - Webinar - Mindfulness Moments Recording	21
22	23	24 Webinar CCMA Community Chat - Webinar - Strategies and Tools for Supporting Remote Teams	25	26	27 Community Chat Webinar CCMA Community Chat - Webinar - Self-Care for You and Your Teams	28
29	30	31 Webinar CCMA Community Chat - Webinar - Engaging Employees during times of Disruption	1	2	3	4

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29	30	31	1	2 Webinar CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.	3 Webinar CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.	4
5	6	7 Webinar 11 a.m. CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.	8 Webinar 2 p.m. CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy	9 Webinar 11 a.m. CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.	10	11
12	13	14 Webinar 11 a.m. CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting	15 Webinar 2 p.m. CCMA Sponsor Webinar - ServisBOT - Spin up a Bot in 48 hrs to Deflect Calls and Automate Responses: The AA Story	16	17 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Mark Cullen, Customer Experience Specialist, Zill.	18
19	20	21 Webinar 11 a.m. CCMA Community Chat - Webinar - Supporting the mental health of your team during Covid 19 and planning for a phased return to the workplace	22 Webinar 2 p.m. CCMA Sponsor Webinar - Poly - Making Remote Work - lessons learnt from a decade of Smarter working at Poly	23	24 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal	25
26	27	28 Webinar 11 a.m. CCMA Community Chat - Webinar - Rethinking the Office - Physical & Virtual - Alison Creed The Coaching Creed	29 Webinar 2 p.m. CCMA Sponsor Webinar - Vhi Healthcare - Looking After You During Covid 19 - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi	30	1	2

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26	27	28	29	30	1 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Experts - Roger Clancy & Daniela Illuminati - Voxpro	2
3	4	5	6	7	8 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Joseph Walsh - LogMeIn	9
10	11	12 Webinar 11 a.m. CCMA Community Chat - Webinar - Building YOUR resilience in the face of uncertainty - Neil Kelders	13 Webinar 2 p.m. CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Nutritional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi	14	15 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - EoghanTomas McDermott - The Communications Clinic	16
17	18	19 Webinar 11 a.m. CCMA Community Chat - Webinar - Supporting a Coaching Culture in a WFH Environment - Cormac Murphy Ennovate Consulting	20	21	22 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Michael Nolan eCommerce Leader	23
24	25	26 Webinar 11 a.m. CCMA Community Chat - Webinar - Covid 19 - Take the Time to Pause! - Orla Stafford	27	28	29 Webinar 11 a.m. CCMA Community Chat - Webinar - Ashling Williamson - Head of Service - Sky Ireland	30
31	1	2	3	4	5	6

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31	1	2	3 Webinar 2 p.m. CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi	4	5 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Kim Robertson - Work Force Planning in the “New Normal”	6
7	8	9 Webinar 11 a.m. CCMA Community Chat - Lean Approaches To Increasing the Value of your CX Operation - Michelle Nolan	10 Webinar 2 p.m. CCMA Sponsor Webinar - BT - The Autonomous Customer 2020: Consumer Trends Shaping The Future Of The Contact Centre.	11	12 Webinar 11 a.m. CCMA Community Chat - Webinar - Ask the Expert - Chris Paul - CEO Avantcard	13
14	15	16 Webinar 11 a.m. CCMA Community Chat - Fiona Buckley - Authentic Leadership to create true Followership	17 Webinar 2 p.m. CCMA Sponsor Webinar - Eleven - New CX Strategies for Overcoming Uncertain Times	18	19 Webinar 11 a.m. CCMA Ask the Expert - Eric Mullane Virgin Media Ireland	20
21	22	23	24 Webinar 2 p.m. CCMA Sponsor Webinar - BT - The ‘D’s shaping the future of work: how global Disruption, Dolly, Dilbert and Droids are all reshaping the Digital Workplace	25	26 Webinar 11 a.m. CCMA Ask the Expert - Catch It. Call It. Change It. - Mark Fenton	27
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28	29	30	1 Webinar 2 p.m. Judges Call CCMA Irish Customer Contact & Shared Services Awards 2020	2	3	4
5	6	7	8	9	10 Webinar 11 a.m. CCMA Member Benchmarking & Covid 19 Study - Presentation of Results Webinar	11
12	13	14	15	16	17 Webinar 11 a.m. CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?	18
19	20	21	22	23	24 Webinar 11 a.m. CCMA Ask the Expert - Cormac Murphy Ennovate Consulting - Enhancing WFH Coaching Practices	25
26	27	28	29 Webinar 2 p.m. CCMA Sponsor Webinar - Welltel - What Will Your Contact Centre Be Like Post Lockdown?	30	31 Webinar 11 a.m. CCMA Ask the Expert – Sun Life Service Desk – Intelligent Swarming the next step in CX Delivery	1

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26	27	28	29	30	31	1
2	3	4	5	6	7 Webinar 11 a.m. CCMA Ask the Expert - Leading your Virtual Team - Staff Engagement - Alison Creed The Coaching Creed	8
9	10	11	12	13	14	15
16	17	18	19 Webinar 2 p.m. CCMA Sponsor Webinar - LogMeIn sees 250% Increase in Calls to Customer Care: how to build responsive customer service in times of crisis and change	20	21	22
23	24	25	26	27	28 Webinar 11 a.m. CCMA Ask The Expert - Alison Creed - Leading your Virtual Team - Lessons in Leadership during COVID-19	29
30	31	1	2	3	4	5

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6	7	8	9 Webinar 2 p.m. CCMA Sponsor Webinar - Noble Systems - The Benefits of a Flexible Contact Centre	10	11	12
13	14	15	16 Webinar 2 p.m. CCMA Sponsor Webinar - Microsoft - Stay Safe, Stay Well, Stay Connected, and Keep Learning	17 Interactive Webinar 10 a.m. - 12 noon CCMA Employee Engagement Workshop	18 Webinar 11 a.m. CCMA Ask the Expert - Brian Farrelly - The Future of Work	19
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27	28	29	30 Webinar 11 a.m. CCMA Keynote Address 2020 - Ken Hughes - THE JOY OF CX: Why Your Customer Experience is Everything	1	2	3

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4	5	6	7 Webinar 2 p.m. CCMA Sponsor Webinar - PwC - Engaging Employees in the ‘New Normal’	8 11 a.m. Online Class CCMA - Energise the Body \| Clear the Mind. Mid-Morning Yoga Pick-Me-Up	9 Webinar 11 a.m. CCMA Sponsor Webinar - KantanMT - Putting Your Customer First, Can AI Help? An Expert discussion.	10
11	12	13	14 Webinar 2 p.m. CCMA Sponsor Webinar - Poly - What are the best Channels for Customer Service during the Covid-19 Pandemic?	15 12.30 p.m. OnLine Yoga Class CCMA - Energise the Body \| Clear the Mind. Lunchtime Yoga Pick-Me-Up	16 Webinar 11 a.m. CCMA Ask the Expert - Jennifer McCartney PayPal - Talking About Mental Health in the Workplace	17
18	19	20	21	22 12.30 p.m Online Yoga Class CCMA - Energise the Body \| Clear the Mind. Lunchtime Yoga Pick-Me-Up	23 Webinar 11 a.m. CCMA Ask the Expert - Alison Creed - Leading your Virtual Team - Fostering Fun!	24
25	26	27	28	29 12.30 p.m Online Yoga Class CCMA - Energise the Body \| Clear the Mind. Lunchtime Yoga Pick-Me-Up	30	31

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8	9	10	11	12	13	14
15	16	17	18	19	20 Dublin CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020	21
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Upcoming events

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

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CCMA Member Forum

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

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CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

CCMA Member Forum

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

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CCMA Annual Conference CX 2020 - Webinar

Past events

CCMA Sponsor Webinar - ServisBOT - Spin up a Bot in 48 hrs to Deflect Calls and Automate Responses: The AA Story

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBOT - Spin up a Bot in 48 hrs to Deflect Calls and Automate Responses: The AA Story

CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

CCMA Member Forum

CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

View Webinar & Presentation

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy

CCMA Sponsor Event

CCMA Sponsor Webinar - ConnexOne - Why PCI-DSS is becoming invaluable to the future of the economy

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.