Upcoming events
26th September, 2025
Webinar 2.00 p.m.
CCMA Member Forum
CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting
Past events
12th September, 2024
Webinar 12 Noon

CCMA Sponsor Event
Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries
Read More11th September, 2024
Gas Networks Ireland, Network Services Centre, St. Margaret's Road, Finglas, Dublin.

CCMA Member Forum
CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future
Read More23rd July, 2024
Webinar 12 noon

CCMA Sponsor Event
CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams
Read More28th June, 2024
Webinar 12 noon

CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call
View Webinar Recording & Presentation26th June, 2024
Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6.

CCMA Member Forum
CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.
View Presentation19th June, 2024
Accenture, The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32.

CCMA Sponsor Event
CCMA Sponsor Event - Accenture - Understanding the Customer Imperative
Read More