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Events calendar

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Webinar 12 noon

CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!

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The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.

CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World

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Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9.

CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities

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Upcoming events

14th January, 2026

The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World

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22nd January, 2026

Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9.

CCMA Member Forum

CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities

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Book now

19th February, 2026

Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Member Forum

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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18th March, 2026

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - How We Can Support Our LGBTQI+ Communities

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26th March, 2026

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

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Past events

26th October, 2022

The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

CCMA Member Forum

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

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26th October, 2022

In Person Workshop 11.00 a.m. - 5.00 pm

CCMA - Leadership Development Workshop - How to Implement a Hybrid Working Framework for your Team

CCMA Workshop

CCMA - Leadership Development Workshop - How to Implement a Hybrid Working Framework for your Team

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25th October, 2022

Dublin City Centre

CCMA Member Workshop - Complaints Management As A CX Differentiator

CCMA Workshop

CCMA Member Workshop - Complaints Management As A CX Differentiator

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13th October, 2022

Three, National Technology Park, Castletroy, Limerick.

CCMA - Member Forum - Three - How we built an Award Winning Contact Centre

CCMA Member Forum

CCMA - Member Forum - Three - How we built an Award Winning Contact Centre

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29th September, 2022

The Ivy, 13 -17 Dawson Street, Dublin.

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

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22nd September, 2022

Webinar 2 p.m.

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

CCMA Member Forum

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

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