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Events calendar

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Castletroy Hotel, Limerick.

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.

CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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Upcoming events

05th March, 2026

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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11th March, 2026

Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Proving Customer Outcomes in a World of AI, Risk and Regulation.

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20th March, 2026

AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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26th March, 2026

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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15th April, 2026

Yuno Energy Group, Corrig Court, Corrig Rd, Sandyford Business Park, Dublin 18, D18 WV79.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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13th May, 2026

Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.

CCMA Member Forum

CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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21st May, 2026

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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Past events

26th January, 2023

Webinar 11 a.m.

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

CCMA Member Forum

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

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18th January, 2023

TELUS International, Mahon, Cork

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

CCMA Member Forum

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

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26th November, 2022

Aviva Stadium Dublin

CCMA Irish Customer Contact & Shared Services Awards 2022

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022

Book your seat now

16th November, 2022

BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4.

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

CCMA Sponsor Event

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

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09th November, 2022

Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

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26th October, 2022

The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

CCMA Member Forum

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

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